Nuisance PPI firm fined for making record 146 million illegal calls

19 September 2017

A payment protection insurance (PPI) claims firm has been hit with a £350,000 fine after making 146 million illegal phone calls to consumers.

The Information Commissioner’s Office (ICO) issued the fine to claims firm Your Money Rights, based in Carmarthenshire, Wales.

The ruling says the firm had left consumers feeling harassed and threatened by its automated calls.

Between March and July 2016, around 146 million calls were initiated by the firm, more than any other firm previously fined by the ICO.

Firms are only able to make automated marketing calls if they have been given consent by consumers. Your Money Rights was in breach of this law.

It also failed to state the company name or contact details in the recorded message.

The £350,000 fine is due to be passed on to HM Treasury, although the directors of Your Money Rights are currently trying to dissolve the company. The ICO says it will “work with insolvency practitioners and the liquidator” to recover this amount if the company is dissolved.

The government is looking to change the law to let the ICO directly fine company directors to avoid this situation happening in future.

‘I am exceptionally annoyed’

The ICO has published some of the complaints made by consumers about the conduct of Your Money Rights.

One consumer said: "I feel threatened by these unsolicited and frequent nuisance calls and am concerned that if I follow one of the options I will be drawn into a scam.”

A complainant added: "It is calling twice a day. It drives me insane. I have a very sick relative I help care for so need to answer the phone."

Another consumer told the ICO: "I am exceptionally annoyed that these companies are allowed to intrude into my home and not even have the decency to have a real person on the line.”

‘We’re cracking down on illegal automated calls’

Steve Eckersley, ICO head of enforcement, says: "We’re cracking down on illegal automated calls on behalf of the British public. They are a blight on society that disregards people’s right to have their wish for peace and quiet in their own home respected.

"We know people find calls playing recorded messages particularly intrusive because they are unable to speak to a call agent. Your Money Rights should have known that the law around automated calls is stricter than for other marketing calls."


In reply to by anonymous_stub (not verified)

There are often days when we receive in excess of 6 calls like this. I usually just let them fing but we can't stop messages. If I could find one of these company directors they would truly find out what persistent annoyance is! On the odd occasion that I pick up I often get nothing.

In reply to by anonymous_stub (not verified)

I hope the ICO are allowed to fine them directly and for a significant amount. Unfortunately, for my family, it is too late. My father passed away five months ago and at the end of his life all of these calls caused a lot of stress but we needed to have a phone line for emergencies.

In reply to by anonymous_stub (not verified)

Great news indeed eh,I just wish there was more general,standard legislation throughout the entire UK and it's overall telephonic networks to massively clamp down on all the other nuiscance calls we're all bomraded with daily!!

In reply to by anonymous_stub (not verified)

This is a very brilliant move and thanks for it.

In reply to by anonymous_stub (not verified)

"We're cracking down on illegal automated calls" Says the head of enforcement. Really? They have been fined less than a quarter of a penny for each call made! I wonder if they'll actually pay this fine. Or will the company just go bust..

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