A new app to help people screen nuisance calls to their mobile phone and make it easier for mobile users to log complaints about potential scams has been launched by the Telephone Preference Service (TPS).
TPS Protect promises to not only help users avoid calls to their mobile that are annoying at best or scams at worst, but it also collects feedback from users by registering numbers that are blocked, reported or complained about to give the number an overall ‘trust score’ of one to five – one being least trustworthy and five being most trustworthy.
These scores appear on your mobile screen when you receive incoming calls, so it can help users decide whether to answer their phone when it rings.
During the app registration process, users can also make sure that their mobile phone number is registered with the TPS, the official opt out register for people that do not want to receive unsolicited sales or marketing calls.
A basic version of the app is available free of charge, however there are additional paid for features which are available for free on a 60-day trial but cost 99p a month thereafter.
These features include the ability to create your own ‘blocked’ and ‘approved’ lists of numbers. For example, it is possible to screen out all calls with a trust score below five – the maximum level of protection. This would ensure that only telemarketers that have had a very low level of complaints would be able to get through on your phone.
Users are also able to customise their lists to allow calls from specific groups to get through, for example charities.
If you opt into the free trial you won’t automatically roll onto the paid-for subscription, the paid-for services will simply stop working and you’ll be asked if you’d like to become a paid-for subscriber.
‘Your voice matters’
Commenting on the launch, John Mitchison, head of the TPS says: “When it comes to scam and nuisance callers, don't fight a lone battle. Stand up. Join the growing movement of people fighting back.
“TPS Protect is an app for your phone that rates incoming calls using information from consumers. Each rating helps callers decide how trusted an unfamiliar call could be, from scammers with criminal intentions to someone you can trust. When scam calls get reported, their trust score drops. So your voice matters.”
Hi there, we would recommend reporting it to the Information Commissioner's Office here: https://ico.org.uk/concerns/nuisance-calls-and-messages/report-telesales-calls/
You can also make a complaint to the Telephone Preference Service, but you must be registered with them beforehand to do so. You can make the complaint here: https://complaints.tpsonline.org.uk/consumer