Millions of Virgin Media customers to be hit with 4.7% price hikes

2 August 2017

Around five million Virgin Media customers will be hit with average price hikes of 4.7%, or up to an extra £48 a year, from 1 November.

Prices for most customers who have bundled broadband, phone and TV packages will rise by between £3.49 a month and £3.99 a month, while those with broadband-only or bundled broadband and phone packages will see prices increase by between £1.99 a month and £2.99 a month. Customers with other bundles and packages will see a price rise of between £1.99 a month and £3.99 a month.

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Virgin Media says it has begun to notify customers of the change by post and email today.

On receiving these letters or emails, affected customers have 30 days to cancel their contract penalty free without incurring any early disconnection fees.   

A Virgin Media spokesperson says: “We do everything we can to balance keeping our prices competitive while investing to meet the ever-increasing appetite for broadband and content.

“Online usage increased by more than 35% in the last year and streaming now accounts for nearly 60% of the total traffic on Virgin Media’s network. We’re investing more in our ultrafast network to continue offering the UK’s fastest widely-available speeds.”

The provider last increased prices in November 2016

Are other broadband providers raising prices?

So far, this year, the following major telecoms companies have announced price rises:

  • BT – hiked broadband, home phone, BT Sport and certain call costs from 2 April.
  • Plusnet – increased home phone prices from 29 June.
  • Sky - upped broadband, TV and call prices from 1 March. 
  • TalkTalk  - will raise broadband, phone, and mobile prices from 1 August.  

Have your say on Virgin Media and other broadband providers by voting in the Moneywise Home Finance Awards 2017.


In reply to by anonymous_stub (not verified)

Absolute rip off I get Broadband only and it's jumped from £18 (good value) when I joined to £32 last year and now it;s going up to £35 for a single service - not on!

In reply to by anonymous_stub (not verified)

I got rid of sky years ago. We had it and our monthly subscription was about £20.00. Having a smart tv is brilliant because there is always lots to see inc,using box sets etc. Only person who misses it is mdh for the sport! No way would I consider giving Rupert Murdock over a grand a year . Can find better things to do with that money !!!

In reply to by anonymous_stub (not verified)

A question - when Virgin customers receive the letter advising them of price increases, does this form a new contract? If a customer has been with them for years then presumably they would not have to pay a disconnection fee if they leave,

In reply to by anonymous_stub (not verified)

They are all getting their snouts in the trough .

In reply to by anonymous_stub (not verified)

Another rip off firm , it would be nice if something went down in price for a change.. but I doubt it ever will

In reply to by anonymous_stub (not verified)

Depending what you want to watch, there is always the option of Freeview and Freesat for television. I switched some months ago when Sky put their prices up and can't say I've missed much.

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