A third of Moneywise users don’t trust contactless payments

28 July 2017

Over a third (36%) of Moneywise.co.uk users avoid using contactless payment technology as they don’t trust it, our latest poll results reveal.

In contrast, of the 1,238 people who voted, just 1% said they use contactless technology as they believe their details are more secure.

Contactless payments, made using contactless credit and debit cards, nearly tripled in 2016 from 1.1 billion to 2.9 billion payments, according to Payments UK. They now represent 7% of all transactions made.

These figures don’t, however, include contactless payments made using the likes of Apple or Android Pay, which currently account for 499 million payments – although this is expected to rise.

But despite the growing use of contactless, the majority (52%) of Moneywise.co.uk users don’t use it. This is broken down into 36% who don’t use it because they don’t trust it, 15% who don’t use it because they’re happy making non-contactless payments, and 1% who haven’t gone contactless because they’re unsure how to use the technology.

Of the voters who do use contactless, 14% said they use it as it’s quicker than non-contactless payments, 1% said they use it as it means they don’t need to carry a wallet, and as mentioned above, 1% use contactless as they believe it to be safer.

A further 31% who voted use a mixture of contactless and non-contactless technology to make payments.

See the full poll results in the pie chart below.

Contactless payment poll results


In reply to by anonymous_stub (not verified)

I never liked the idea on having no security question (like does the signature match or a PIN number) on my card when I heard about it and I still don’t.I work checkouts and you won’t believe the amount of times I’ve seen people leave their shopping (which is under £30) as they don’t know their pin and contactless has been delinced. I have no idea about who is genuine about that and who has stolen that card. I got it removed from both my cards (from different banks) but one bank kept trying to push it on me. They argued that I would know if someone got my card as I would not recognise the purchase, but I don’t always remember how much I spent on my shopping so if they go somewhere I tend to go and spend around £30 I wouldn’t recognise the desperancy. I would only notice larger amounts or from places I never go or rarely go.It should be something you request your bank to do instead of it being automatic as well. I also don’t find significantly quicker either as you still have to wait for the cashier/till to total it, read your card, and authorise it. That extra second it takes for you to enter your pin really doesn’t save much time

In reply to by anonymous_stub (not verified)

I liked the idea of contactless until I lost my card two weeks ago and within an hour some unscrupulous person had made three payments in shops I rarely visit, each one just under the £30 limit for contactless. No checks are ever made it seems! I'm seriously thinking of asking my bank to issue me one which does not have the contactless option!

Add new comment