Revealed: the Moneywise Customer Service Awards 2017 shortlist

CSA 2017

Tens of thousands of readers have had their say on the best and worst financial providers in the UK, and we can now reveal the shortlist for the Moneywise Customer Service Awards 2017.

The Customer Service Awards recognises the country’s most trusted and best-respected financial services companies.

This year almost 50,000 people gave their feedback on the biggest banks, insurance firms, and peer-to-peer lenders, making it the biggest survey of financial consumers in Britain.

We have nominees across 29 categories, with the winners being announced at the glittering Moneywise Customer Service Awards ceremony in June. We will also publish the winners in the magazine and here at Moneywise.co.uk.

As well as the categories listed below, we will also recognise the UK’s most trusted peer-to-peer platform, mainstream bank, insurer and overall financial provider.

All readers who entered were in with the chance of winning a £1,000 cash prize, as well as five £100 Amazon or M&S vouchers - click here to see the winner of the top prize

Here are the shortlists:

Current accounts and banking

MOST TRUSTED CURRENT ACCOUNT PROVIDER

  • Clydesdale Bank
  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • The Co-operative Bank
  • TSB

BEST CURRENT ACCOUNT PROVIDER FOR BRANCH SERVICE

  • Bank of Scotland
  • Halifax
  • Metro Bank
  • Nationwide Building Society
  • Santander
  • TSB

BEST CURRENT ACCOUNT PROVIDER FOR CALL CENTRE SERVICE

  • Bank of Scotland
  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • The Co-operative Bank
  • TSB

BEST MOBILE BANKING APP

  • Barclays
  • First Direct
  • Halifax
  • Metro Bank
  • NatWest
  • Royal Bank of Scotland

Savings

MOST TRUSTED SAVINGS & CASH ISA PROVIDER

  • Aldermore
  • Coventry Building Society
  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • Skipton Building Society

BEST PROVIDER FOR REGULAR SAVERS

  • Coventry Building Society
  • First Direct
  • Nationwide Building Society
  • NatWest
  • TSB
  • Yorkshire Building Society

BEST PROVIDER FOR CHILDREN’S SAVINGS

  • Halifax
  • HSBC
  • Lloyds Bank
  • Nationwide Building Society
  • NatWest
  • Santander

BEST SAVINGS PROVIDER FOR LARGE DEPOSITS

  • Aldermore
  • Coventry Building Society
  • First Direct
  • Nationwide Building Society
  • RCI Bank
  • Virgin Money

Small business banking

MOST TRUSTED SMALL BUSINESS BANKING PROVIDER

  • Barclays
  • HSBC
  • Lloyds Bank
  • NatWest
  • Santander

Credit cards

MOST TRUSTED CREDIT CARD PROVIDER

  • American Express
  • First Direct
  • John Lewis
  • M&S Bank
  • Nationwide Building Society
  • The Co-operative Bank

BEST CREDIT CARD PROVIDER FOR REWARDS

  • American Express
  • Asda Money
  • John Lewis
  • M&S Bank
  • Sainsbury’s Bank
  • Tesco Bank

Loans

MOST TRUSTED LOANS PROVIDER

  • First Direct
  • Lending Works
  • Nationwide Building Society
  • RateSetter
  • Tesco Bank
  • Zopa

Mortgages

MOST TRUSTED MORTGAGE PROVIDER

  • Coventry Building Society
  • First Direct
  • HSBC
  • Nationwide Building Society
  • TSB
  • Yorkshire Building Society

MOST TRUSTED BUY-TO-LET MORTGAGE PROVIDER

  • BM Solutions
  • Coventry Building Society
  • NatWest
  • Santander
  • The Mortgage Works

Peer-to-peer

BEST P2P PLATFORM FOR SAVERS

  • Assetz Capital
  • Funding Circle
  • Lending Works
  • RateSetter
  • Lendy, previously Saving Stream
  • Zopa

Insurance

MOST TRUSTED HEALTH INSURANCE PROVIDER

  • Aviva
  • AXA PPP
  • Benenden
  • Bupa
  • CS Healthcare
  • Simplyhealth

MOST TRUSTED HEALTH INSURANCE PROVIDER VIA EMPLOYER

  • Aviva
  • AXA PPP
  • Benenden
  • Bupa
  • Vitality
  • Simplyhealth

MOST TRUSTED PET INSURANCE PROVIDER

  • Direct Line
  • John Lewis Insurance
  • M&S Bank
  • More Than
  • Petplan
  • Tesco Bank

MOST TRUSTED LANDLORD INSURANCE PROVIDER

  • Aviva
  • AXA
  • Direct Line
  • Simply Business
  • Towergate

MOST TRUSTED LIFE INSURANCE PROVIDER

  • AIG Life
  • Legal & General
  • LV=
  • Royal London
  • Scottish Widows
  • Zurich

MOST TRUSTED TRAVEL INSURANCE PROVIDER

  • American Express
  • Coverwise
  • Go Travel Insurance
  • Holidaysafe
  • Insure and Go
  • Staysure

MOST TRUSTED HOME INSURANCE PROVIDER

  • Aviva
  • Churchill
  • Direct Line
  • Legal & General
  • LV=
  • NFU Mutual

BEST PROVIDER FOR CONTENTS INSURANCE

  • Admiral
  • Aviva
  • AXA
  • Direct Line
  • Legal & General
  • Saga

MOST TRUSTED INSURANCE COMPARISON SITE

  • Compare the Market
  • Confused
  • MoneySupermarket
  • Quidco
  • TopCashback
  • uSwitch

MOST TRUSTED CAR INSURANCE PROVIDER

  • Ageas
  • Aviva
  • CSIS
  • LV=
  • NFU Mutual
  • Saga
Published: 25 April 2017
Last updated: 21 June 2017

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