Scam watch: beware 'Ombudsman' cold callers

13 April 2017

Scammers are trying to steal personal information by contacting consumers claiming to be from the Financial Ombudsman Service.

The Financial Ombudsman Service is the free organisation consumers contact when they are unable to resolve a complaint with a financial provider.

However, the Ombudsman has issued a warning as fraudsters are making cold calls claiming they are from the service. These calls are made in an attempt to get personal and financial information from members of the public.


The Ombudsman says it never cold calls consumers and is only in contact with people who have made a complaint to it. It offers a free service, so it will never ask for money, nor can it offer to pay compensation directly.

It has issued three top tips to avoid being a phone scam victim:

  • Never reveal any personal details, such as your address or phone number, unless you’re absolutely sure that the person you’re dealing with really is who they say they are.
  • Never give out any of your banking or credit card details unless you know for certain that the request is genuine.
  • Never give anyone your security information, such as your internet or telephone banking password or log-in details - no genuine banking firm ever asks you to provide this information.
  • The Financial Ombudsman Service is asking any consumers who have received a fake phone call to contact it on 0800 023 4 567.
  • Beware the scammers out to empty your bank account 



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