Santander launches voice activated payments app

13 February 2017

Santander customers can make payments with their voice for the first time using the bank’s smartphone app.

Users will also be able to check their account balance, report lost cards or monitor their spending habits solely by using their voice.

Santander says it’s the first UK bank to offer such a service.


Once logged into the free app (which is Santander’s existing banking app – not a new one), users can ask questions such as “‘what is my balance?”’ and tell the app to set up payments. It can also calculate spending by day, month or year to help users keep track of their finances.

The new technology will initially be rolled out to Apple smartphone users. Other providers are expected to follow.

This technology differs from the bank’s the existing voice password service as customers can now complete banking transactions with their voice alone.

The bank says this development will help vulnerable customers and those who find typing and online banking difficult.


Ed Metzger, head of technology innovation at Santander, says: “The worlds of technology and banking continue to evolve at pace, working hand in hand to deliver a friction-free user experience. We are excited to be the first UK high street bank to enable customers to make payments using just their voice, offering them another channel of choice in how they wish to bank.

“Appetite for simple, intuitive banking solutions has grown significantly in recent years. This pioneering technology has huge potential to become an integral part of the future banking experience, playing a transformational role in the industry and redefining how customers choose to manage their money.”

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