Rip off ticket resales to be investigated

19 December 2016

The Competition and Markets Authority (CMA) is to investigate whether consumers are being ripped off when they buy secondary tickets online.

Its investigation seeks to uncover whether consumers are getting all of the information that they require when they purchase tickets for events including sports, theatre or music, on the resale market.

In particular the CMA wants to establish whether buyers are provided with information on who the seller is, what relationship they might have with the event organisers, as well as any restrictions that might apply to the ticket which could result in the person being denied access to the event, and where seats are located.


The investigation is the result of an initial review into the four main secondary ticketing websites – Get me In!, Seatwave, StubHub, and Viagog – to ensure they were complying with previously provided guidance.

Although three of the websites had changed their practices accordingly, the CMA is still working with the fourth,however the CMA would tell Moneywise which provider this was.

Commenting on the investigation, Andrea Coscelli, CMA acting chief executive, says: “A night out at a concert or a trip to a big match is something that millions of people look forward to. So it’s important they know who they are buying from and whether there are any restrictions that could stop them using the ticket.

“We have heard concerns about a lack of transparency over who is buying up tickets from the primary market. We also think that it is essential that those consumers who buy tickets from the secondary market are made aware if there is a risk that they will be turned away at the door.

“We have therefore decided to open a sector-wide investigation to ensure that customers are made aware of important information that they are legally entitled to. If we find breaches of consumer law, we will take enforcement action.”


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