EE customers to be hit with broadband price hikes in the New Year

19 December 2016
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EE home phone and broadband customers will see the price they pay for line rental and out of bundle calls rise in the New Year.

From 23 January 2017, the price of line rental will increase by an average of £1.50 a month – or £18 a year.

EE says it isn’t able to give the exact details of what line rental prices are rising to and from, as it says customers are on a range of different price plans – including legacy packages that are no longer on sale. 

 

Out of bundle call costs meanwhile, are also increasing. The main change is the call set-up fee for non-inclusive calls to UK landlines and mobiles, which will rise from 17p per call to 20p per call. EE says the “vast majority” of customers don’t rely on out of bundle calls.

The telecoms giant, which was taken over by BT earlier this year, says no other price changes are planned at present.

It wouldn’t tell us how many people are affected due to “competitive reasons”.

I’m affected by the price hikes. Can I leave penalty free?

Unhappy customers can cancel their EE plan penalty free as a result of these price hikes – you just need to contact its customer services team within 30 days of receiving a letter about the price change.

Letters are currently in the process of being sent out.

What does EE say?

A spokesperson for EE says: “We are contacting our Home Broadband customers to inform them of some changes we are making to the cost of line rental and calls made outside of their allowances from 23 January 2017.

“Despite these changes, EE remains one of the most competitive providers in the market. We are committed to offering our customers the best value and service, including bringing all EE customer service calls back to the UK and Ireland by the end of 2016.”

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