Train passengers can now claim compensation for shorter delays as the government’s ‘Delay Repay 15’ scheme has taken force.
The initiative allows rail users to claim a percentage of their fare back in the event of a delay of 15 minutes or more – a significant change to the 30 minutes or more thresholds that most train operators have used up until now.
It launched yesterday for users of Thameslink, Great Northern, Southern and Gatwick Express, but the Department for Transport (DfT) says that every operator in the country will offer it by 2020.
The new thresholds and repayment entitlement are as follows (for season tickets compensation is calculated according to the length of the ticket):
- Delay of 15-29 minutes – refund of 25% of the single fare price, or the same amount off the relevant portion of the return ticket
- Delay of 30-59 minutes – 50% - refund of 50% of the single fare price, or the same amount off the relevant portion of the return ticket
- Delay of 60 minutes or more – refund of 100% of the single fare price, or the same amount off the relevant portion of the return ticket
- Delay of two hours or more – 100% of the single or return fare.
- You must complain to the train operator directly to get compensation, usually either online or by post.
In further train news, Network Rail has dropped charges to use the toilets at Victoria and Charing Cross stations this weekend. They had cost 50p to use. This change takes affect “until further notice,” but Moneywise understands that the move could be permanent.