Train passengers who experience delays of between 15 minutes and 29 minutes will be able to claim compensation - albeit only 25% of their fare – “within months”, according to the Department for Transport (DfT).
Currently, compensation thresholds for rail delays are as follows:
- 50% of the single fare for delays of 30 to 59 minutes
- 100% of the single fare for delays of 60 minutes or more
- 100% of the return fare for delays of two hours or more
The new ‘Delay Repay 15’ will be introduced on Govia Thameslink Railway services - which includes strike-hit Southern – “within months”, before being rolled out to the rest of the country. It will slot in as follows:
- 25% of the single fare for delays of 15 to 29 minutes
Transport Secretary, Chris Grayling MP, says: “We recognise that, above all else, passengers want a reliable train service, but when things do go wrong it is vital that they are compensated fairly. ‘Delay Repay 15’ is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation.”
In addition to Delay Repay 15, the Consumer Rights Act of 2015, now includes travel by train as part of its services terms. This improves the right of passengers to claim compensation for poor service, as said service must now be provided with “reasonable care and skill”.