Metro Bank has been voted Most Trusted Financial Provider by the biggest survey of financial services customers in Britain.
Moneywise revealed the winners of its 2016 Customer Service Awards – in which more than 24,000 people voted – at a glittering ceremony in London’s West End on 9 June 2016.
This is the first time that Metro Bank has won this award and it garnered lavish praise from its customers who voted in this poll. Our research found that the bank is attracting a new, younger audience of banking customers.
One customer said: “It is more ‘grass roots’. I feel they care more and are not part of a giant machine, where I am just an eight-digit number.”
Another customer singled the bank out for providing “unparalleled levels of service ”.
A third said: “On the rare occasions that I have any queries, they are handled most professionally. Every time I visit my local branch, I feel valued – there’s a lot of power in a smile and the other banks can learn a lot from them.”
Other big winners on the night included: LV=, which was voted Most Trusted Insurer, and Santander, which was voted Most Trusted Mainstream Bank.
Jeremy King, publishing director of Moneywise, says: “Service standards are now slowly rising across the board and some of the traditional players have made big strides to catch up. But the pace of product and service innovation is increasing, highlighting just how difficult it is to achieve the recognition that one of these exclusive customer-based awards brings.”
Kate Garraway says: “Being trusted to deliver customer service that people respect is a vital role in modern life. In my job as a broadcaster I interview all manner of people – from actors and politicians to those affected by news stories, who can sometimes be people let down by a service they trust, and I’m sure you can quickly think of examples in your own life when expectation has fallen short of reality.”
You can see the most trusted providers together with their ratings in 15 product categories on our Customer Service Awards 2016 page.
Here's a list of the other awards for financial providers:
Most trusted current account provider - Metro Bank
Best current account provider for branch service - Metro Bank
Best current account provider for call centre service - First Direct
Best mobile banking app - Barclays
Most trusted savings & cash Isa provider - Metro Bank
Best provider of savings accounts for large deposits - Coventry Building Society
Best provider of savings accounts for regular savers - First Direct
Best provider of children's savings accounts - Metro Bank
Best help to buy Isa provider - Halifax
Most trusted credit card provider - First Direct
Best credit card for rewards - John Lewis
Most trusted prepaid card provider - FairFX
Most trusted loan provider - Zopa
Most trusted mortgage provider - First Direct
Best P2P platform for savers - Lending Works
Most trusted P2P platform - Zopa
Most trusted home insurance provider - NFU Mutual
Best provider for contents insurance - Endsleigh
Most trusted car insurance provider - CSIS
Most trusted insurance comparison site - TopCashback.co.uk
Most trusted travel insurance provider - Holidaysafe
Most trusted pet insurance provider - Animal Friends
Most trusted health insurance provider - CS Healthcare
Most trusted life insurance provider - LV=
Most trusted bank for small businesses - Santander
Below is a photograph of the team at Metro Bank with their awards. You can click the image to enlarge it.