BT customers to be hit with up to 25% price hikes this summer

29 April 2016

BT customers will see the price they pay for a host of services, including line rental, broadband, home phone, TV and BT Sport, hiked this summer.

Some, such as those with BT Sport HD, will see prices rise by as much as 25%. 

But BT adds that other product prices will remain the same, while some will fall. Its Entertainment Plus TV package, for example, will fall from £10.65/month to £10/month.

The telecoms provider isn’t alone in increasing prices. Virgin Media confirmed this week that it’s upping the prices of Sky Sports and Sky Movies as a direct result of Sky increasing wholesale costs.

Virgin Media upped the price of line rental, home phone, broadband and TV from 1 February this year.

Meanwhile we reported in March how Sky TV customers will be hit with price hikes from 1 June – it says the average price rise is “less than £3/month”.


Scroll down to the end of this story to see the key price rises coming in from 3 July – customers are being sent letters detailing their exact changes.

Can I cancel my contract?

If you’re unhappy about the BT price hikes you can leave penalty free, as long as you contact BT within 30 days of receiving your notification detailing the price rises.

If you still want to stick with BT try haggling. Threatening to leave – be nice about it of course, aggression will get you nowhere – and then haggling for a discount to stay with it is a trick that’s worked well for many.

Why are BT prices rising?

John Petter, chief executive of BT Consumer, says: “It is clear that customers want better service and that is what we are going to give them.

“We have also done our best to ensure that all of our customers will get more value if their price is going up, and we know they want faster speeds and better online security from their broadband. So, most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security.

“We have also added free calls to BT Mobile for our Unlimited Anytime calls customers.”

The table below details the key price hikes: 

Product (i) Current price New price Increase
Standard line rental £17.99/mth £18.99/mth

£1/mth = 5.55% (£12/year)

Line rental saver £194.28 year £205.08/year £10.80/year - 5.55%
Line rental plus £19.99/mth £20.99/mth £1/mth = 5% (£12/year)
Unlimited anytime calls plan £7.95/mth £8.50/mth £0.55 = 6.9% (£6.60/year)
Total broadband (copper line) £13/mth £15/mth £2/mth = 15.3% (£24/year)
Unlimited broadband (copper) £18/mth £20/mth £2/mth = 11.1% (£24/year)
Infinity 1 broadband £20/mth £21/mth £1/mth = 5% (£12/year)
Unlimited Infinity 1 broadband £23/mth £26/mth £3/mth = 13% (£36/year)
Unlimited Infinity 2 broadband £30/mth £32.50/mth £2.50/mth = 8.3% (£30/year)
BT Sport for BT broadband customers £5/mth £6/mth £1/mth = 20% (£12/year)
BT Sport on Sky without BT Broadband £19.99/mth £21.99/mth £2/mth = 10% (£24/year)
BT Sport HD £4/mth £5/mth £1/mth = 25% (£12/year)
Essential TV £5.30/mth £6/mth £0.70/mth = 13% (£8.40/year)

(i) BT Sport for BT TV customers remains free. 


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