Motorists in England and Wales may find it easier to appeal council parking fines, with the launch of a new online tool.
From today, drivers who receive a parking fine – officially known as a Penalty Charge Notice (PCN) - from Brighton and Hove City Council will be able to appeal to the Traffic Penalty Tribunal (TPT) via online complaints service Resolver.
The TPT says the service will be rolled out to 308 local authorities in England and Wales (excluding London) by March 2017.
The TPT also hopes motorists will be able to use Resolver’s service to appeal Dartford Crossing and Durham congestion charge by the end of May 2016.
Caroline Sheppard, chief adjudicator of the TPT, says: “Getting a parking ticket can be a frustrating experience, but our new portal makes the appeals process quicker, simpler and more transparent, putting paid to the old adage that ‘the wheels of justice grind slowly’.”
How do I appeal a council parking ticket?
Motorists who disagree with a PCN in England and Wales will still need to challenge it with the local authority that issued it in the first instance – they can’t use Resolver to do this – although the TPT says most councils have their own online systems you can use.
If your case is rejected, motorists will need to submit a formal appeal to the local authority.
If this second appeal is again denied, you can then take your case to the TPT (except in London where you’ll likely need to take it to the Environment and Traffic Adjudicators) – this is where Resolver comes in from today.
The new electronic process should be quicker and easier for consumers to use compared to presenting their evidence in paper form.
Currently, just 0.5% of people appeal to the Traffic Penalty Tribunal (TPT), even though half of those who do have their fine overturned.
How do I appeal tickets from a private parking company?
Private parking tickets are completely different from council parking tickets. See Should you pay your parking fine for more on this.
For information on parking tickets in Scotland and Northern Ireland, see citizensadvice.org.uk.