Revealed: the UK's most trusted financial providers

Published by The Moneywise Team on 22 April 2015.
Last updated on 27 April 2015

Revealed: the UK's most trusted financial providers
Since the start of the year, you've been telling us all about the customer service you receive from your financial providers. You've revealed how your bank has been making life easier for you to manage your accounts, how your insurers have responded to claims and how your credit card providers have rewarded your spending.
 
Not all the feedback has been positive, however. We've also been told about long wait times and expensive premium-rate phone numbers still in use for helplines, and have heard from a long list of savers who remain frustrated that their savings rates continue to dwindle, while new customers manage to secure better deals. 
 
A total of 30,000 of you completed the survey, making it the biggest poll of financial services customers in the UK. By kindly visiting our website between January and March, the information you shared with us has formed the basis of our Customer Service Awards 2015.
 
Now the survey has closed and our number-crunchers have had the chance to analyse the findings, we are pleased to announce the financial providers that have been shortlisted across this year's award categories.
 
We'll reveal the winners at a glittering awards ceremony in June but in the meantime we can tell you who has won the top cash prize that was up for grabs as a thank you for taking the time to complete our survey. Paula Wells from Hampshire has won the £1,000 cash prize, and a further five lucky Moneywise.co.uk users have won £100 vouchers for M&S. Thank you all once again for your support.
 
The full shortlist for the 2015 Customer Service Awards is:

OVERALL

MOST TRUSTED FINANCIAL PROVIDER
Coventry Building Society
First Direct
Nationwide Building Society
NatWest
Santander
 
MOST TRUSTED MAINSTREAM BANK
Halifax
HSBC
Lloyds Bank
NatWest
Santander
 
MOST TRUSTED CHALLENGER BANK
M&S Bank
Metro Bank
Tesco Bank
Virgin Money
 
MOST TRUSTED INSURER
Direct Line
John Lewis
LV=
NFU Mutual
 
MOST TRUSTED CURRENT ACCOUNT PROVIDER
Coventry Building Society
First Direct
Metro Bank
Nationwide Building Society
Smile
Yorkshire Bank

 

CURRENT ACCOUNTS

BEST CURRENT ACCOUNT FOR BRANCH SERVICE
Coventry Building Society
Lloyds Bank
Metro Bank
Nationwide Building Society
Santander
TSB
 
BEST CURRENT ACCOUNT FOR CALL CENTRE SERVICE
Coventry Building Society
First Direct
Metro Bank
Nationwide Building Society
Smile
The Co-operative Bank
 
BEST CURRENT ACCOUNT MOBILE APP
Barclays
Halifax
Lloyds Bank
Nationwide Building Society
NatWest
Royal Bank Of Scotland

 

CREDIT CARDS

MOST TRUSTED CREDIT CARD PROVIDER 
American Express
Capital One Bank
First Direct
John Lewis
M&S Bank
Nationwide Building Society
 
BEST CREDIT CARD FOR REWARDS
American Express
Asda Money
John Lewis
M&S Bank
Santander
Tesco Bank

 

SAVINGS

MOST TRUSTED SAVINGS PROVIDER
Coventry Building Society
First Direct
National Savings & Investments
Nationwide Building Society
Skipton Building Society
Yorkshire Building Society
 
MOST TRUSTED CASH ISA PROVIDER
Coventry Building Society
First Direct
National Savings & Investments
Nationwide Building Society
Skipton Building Society
Yorkshire Building Society

 

INVESTMENT

MOST TRUSTED P2P PLATFORMS FOR INVESTING
Funding Circle
RateSetter
Zopa

 

PERSONAL LOANS

MOST TRUSTED PERSONAL LOAN PROVIDER
First Direct
Lending Works
Nationwide Building 
Society
RateSetter
Sainsbury's Bank
Zopa

 

MORTGAGES

MOST TRUSTED MORTGAGE PROVIDER
Coventry Building Society
First Direct
HSBC
Nationwide Building Society
Woolwich
Yorkshire Building 
Society

 

BUSINESS BANKING

MOST TRUSTED BUSINESS BANKING PROVIDER
Barclays
HSBC
Lloyds Bank
NatWest
Santander

 

HOME INSURANCE

MOST TRUSTED HOME INSURANCE PROVIDER
Halifax
LV=
Nationwide Building Society
NFU Mutual
Saga
The Co-operative Insurance

 

CAR INSURANCE

MOST TRUSTED CAR INSURANCE PROVIDER
Aviva
CSIS
Direct Line
LV=
Saga
Tesco Bank

 

TRAVEL INSURANCE

MOST TRUSTED TRAVEL INSURANCE PROVIDER
American Express
First Direct
LV=
M&S Bank
Nationwide Building Society
Saga

 

LIFE INSURANCE

MOST TRUSTED LIFE INSURANCE PROVIDER
Ageas
AXA
Legal & General
LV=
Prudential
Scottish Widows 

 

HEALTH INSURANCE

MOST TRUSTED HEALTH INSURANCE PROVIDER
Aviva
AXA PPP
Benenden
Bupa
Simplyhealth

 

PET INSURANCE

MOST TRUSTED PET INSURANCE PROVIDER
Animal Friends
Direct Line
John Lewis Insurance
LV=
PetPlan
Tesco Bank

 

COMPARISON SITES

MOST TRUSTED INSURANCE COMPARISON SITE
Comparethemarket.com
Confused.com
Gocompare.com
Moneysupermarket.com
Quidco
Topcashback

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