Customer Service Awards 2014 shortlist revealed

Published by Laura Whitcombe on 28 April 2014.
Last updated on 16 June 2014

CSA 2014

Outstanding customer service is priceless. When the companies we use get it right, it can give us the confidence to stick with them - even in times of change or when we might not be getting the very best deal on the market.

We do so in the belief that they will continue to treat us well, something that for many customers is the most important factor in their decision-making. Having trust in the companies that look after our finances is also crucial.

With this in mind, we are delighted to announce the shortlist for Moneywise's annual Customer Service Awards, which recognise the most trustworthy and reliable financial services companies in the UK.

Now in their sixth year, almost 35,000 of you voted for the companies that have impressed you this year, making it by far the biggest customer service survey about financial services providers in the UK. The winners will be revealed on 12 June.

From insurance and current accounts to mortgages and pet insurers, here's the shortlist for the companies that consumers in Britain really trust.

We'd also like to congratulate Nigel Murray from Bedfordshire who has won our £1,000 prize draw for taking part in the survey. Five people also won £100 vouchers; they are: Michael Darfield from Leeds, Eileen Symonds from Barking, Janet Haddleton from Pembrokeshire, Roy Setford from Essex and Mervyn Lloyd from Powys.

The full shortlist for the 2014 Customer Service Awards is:

OVERALL

Most Trusted Financial Provider
Coventry Building Society
First Direct
HSBC
Nationwide Building Society
Santander
Yorkshire Building Society

Most Trusted Mainstream Bank
Barclays
Halifax
HSBC
Lloyds Bank
NatWest
Santander

Most Consistent Provider
Coventry Building Society
First Direct
HSBC
M&S Bank
Nationwide Building Society
Tesco Bank

Most Trusted Insurer
Aviva
Direct Line
Legal & General
LV=
M&S Bank
NFU Mutual

Most Trusted Specialist
American Express
Barclaycard
Capital One Bank
National Savings & Investments
RateSetter
Zopa

CURRENT ACCOUNTS

Most Trusted Current Account Provider
Coventry Building Society
First Direct
Metro Bank
Nationwide Building Society
Smile
Yorkshire Bank

Best Current Account for Branch Service
Barclays
Coventry Building Society
Metro Bank
Nationwide Building Society
The Co-operative Bank
TSB

Best Current Account for Call Centre Service
Coventry Building Society
First Direct
Metro Bank
Nationwide Building Society
Smile
The Co-operative Bank

Best Current Account for Online Service
Coventry Building Society
First Direct
Lloyds Bank
Metro Bank
Nationwide Building Society
Smile

CREDIT CARDS

Most Trusted Credit Card Provider
American Express
Capital One Bank
First Direct
John Lewis
M&S Bank
Nationwide Building Society

Best Credit Card for Rewards
Amazon
American Express
John Lewis
M&S Bank
Santander
Tesco Bank

CAR INSURANCE

Most Trusted Car Insurance Provider
CSIS
LV=
M&S Bank
NFU Mutual
RAC Insurance
Saga

HOME INSURANCE

Most Trusted Home Insurance Provider
John Lewis Insurance
LV=
M&S Bank
Nationwide Building Society
NFU Mutual
Tesco Bank

Most Trusted Insurance Comparison Website
Comparethemarket
Confused.com
GoCompare
MoneySupermarket

SAVINGS

Most Trusted Savings Provider
Aldermore
Coventry Building Society
First Direct
Skipton Building Society
Virgin Money
Yorkshire Building Society

Most Trusted Cash Isa Provider
Cheshire Building Society
Coventry Building Society
First Direct
Leeds Building Society
Newcastle Building Society
Yorkshire Building Society

INVESTMENT

Most Trusted Investment Fund Manager
Alliance Trust
Artemis
Baillie Gifford
Fidelity
HSBC
Invesco Perpetual

MORTGAGES

Most Trusted Mortgage Provider
Coventry Building Society
First Direct
HSBC
Nationwide Building Society
Woolwich
Yorkshire Building Society

PERSONAL LOANS

Most Trusted Personal Loan Provider
First Direct
Nationwide Building Society
RateSetter
Sainsbury's Bank
Tesco Bank
Zopa

LIFE INSURANCE

Most trusted Life Insurer
Aegon
Bright Grey
HSBC
Legal & General
LV=
Tesco Bank

TRAVEL INSURANCE

Most Trusted Travel Insurance Provider
American Express
AXA
First Direct
InsureandGo
Nationwide Building Society
NatWest

HEALTH INSURANCE

Most Trusted Health Insurance Provider
Benenden Health
BUPA
CIGNA
CS Healthcare
Simplyhealth
Westfield Health

PET INSURANCE

Most Trusted Pet Insurance Provider
Argos
Direct Line
John Lewis Insurance
M&S Bank
PetPlan
Tesco Bank

BROADBAND

Most Trusted Broadband Provider
BT
Plusnet
Sky
Utility Warehouse
Virgin Media

BUSINESS BANKING

Most Trusted Business Banking Provider
Barclays
HSBC
Lloyds Bank
NatWest
Santander

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