The 2014 tube strikes: your rights

28 April 2014

A 48-hour tube strike will begin later today - 28 April 2014 – in a row over plans to close ticket offices.

Rail, Maritime and Transport union (RMT) members will walk out at 9pm until 9pm on Wednesday 29 April, affecting the travel plans of millions of commuters.

Transport for London (TfL) is urging people to plan alternative travel arrangements, with a reduced service running on the majority of lines.

However, no trains will run through the central area of the Central and Piccadilly Lines, nor will there be any service on the Waterloo & City line. The DLR, London Overground and other rail services will be operating as normal.

There is also set to be a second 72-hour strike from 9pm on Monday 5 May if the dispute is not resolved.

So here’s your consumer rights regarding the strike:

Will I be refunded for a tube strike?

The bad news is that TFL will not compensate you. The firm says it only issues refunds for "reasons within our control" but not for unforeseen events such as security alerts, bad weather or "third party action". It also doesn't issue refunds for service changes advertised in advance.

This means that customers will not be refunded for the delays and cancellations caused by the strikes.

When can I claim for a delayed Tube journey, then?

For delays of more than 15 minutes due to reasons within TFL's control

What am I entitled to?

If your journey is delayed by more than 15 minutes, you are entitled to a refund of the fare for the single journey you were making (and applies to season tickets as well as single fares).

London Overground passengers get the same refund but not until their journey is delayed by more than 30 minutes.

How long have I got to claim?

You have to be quick. TFL's rules state that you only have 14 days to make a claim; while refunds can take around three weeks to arrive. But Freedom Pass and other free travel pass-holders are not entitled to refunds.

Add new comment