Take part in our consumer survey and win £1,000

20 December 2013
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When things go wrong at a bank, building society or insurer, they tend to go really wrong. That's exactly the moment when customer service teams should leap into action to solve the problem – sadly, so many organisations get it wrong.

Whether it is phones that go unanswered, callbacks that never happen, administrative errors or plain, old-fashioned rudeness, our financial services providers often fail us.

But many get it right and offer sterling customer service year in, year out. It's these firms we want you to vote for in the Moneywise Consumer Opinion Survey at moneywise.co.uk/consumersurvey.

We're offering £1,000 to one lucky reader who completes the survey along with five lots of £100 M&S shopping vouchers. Plus, everyone who takes part will be eligible for a free copy of Moneywise magazine.

Now in its sixth year, the survey asks you to vote for the financial providers you rate most highly, based on the customer service experience you've had, so we can discover who are Britain's most trusted companies. Great customer service breeds trust, and both are particularly important in the financial sphere because money and livelihoods are at stake.

More than 20,000 of you completed our survey last year and we'd like even more of you to come forward this year and rate those companies you think offer service with a smile – or those that have disappointed you.

Customer Service Awards

The results of the survey form the basis for our Moneywise Customer Service Awards, which promises to be bigger and better in 2014. Last year, one financial services firm stood head and shoulders above the rest: Yorkshire Building Society. It was voted the most trusted provider overall for the first time in the awards' history.

You also voted for NatWest as your most trusted mainstream bank, showing that any organisation can overcome its trials and tribulations to win back trust from customers.

TAKE PART IN OUR SURVEY

Get involved

This year we not only want you to take part in our survey by voting at moneywise.co.uk/consumersurvey, we want you to help spread the word and get even more consumers voting for the best and worst companies for customer service.

You can use Twitter to tell your followers about our online survey, using the hashtag #Moneywisesurvey. Also, why not post the link on your Facebook or Google+ page, again inserting the hashtag #Moneywisesurvey.

Comments

In reply to by anonymous_stub (not verified)

I have used Staysure many times. before,and found them to be easy and understanding.Always there if needed

In reply to by anonymous_stub (not verified)

My husband received VIP hospital treatment whilst we were visiting our daughter in Carson City, NV, in Jan '17 and Staysure were unbelievable, they covered everything with no quibbles costing approx $34,000.

In reply to by anonymous_stub (not verified)

I have taken travel insurance with Staysure on more that one occation. I have many health problems and the staff are always very helpful and friendly, and when we have had to make a claim they make it easy. Would recommend them to everyone.

In reply to by anonymous_stub (not verified)

staysure slick and,easy.Iv'e had no problems whatsoever,they are a good company.

In reply to by anonymous_stub (not verified)

I Have holiday insurance with Staysure and my calls to them are always answered by very pleasant personnel and am very satisfied with this company

In reply to by anonymous_stub (not verified)

Staysure were extremely good. A fast ,efficient and highly competitive service. No hesitation in using Staysure again or in recommending them to colleagues.

In reply to by anonymous_stub (not verified)

I think that staysure is a very good company and I cannot praise them enough always helpful and polite

In reply to by anonymous_stub (not verified)

Used Staysure before always helpful and efficient

In reply to by anonymous_stub (not verified)

Stay sure travel insurance is excellent. Used them several times and found the staff are friendly and very helpful. Will be using again.

In reply to by anonymous_stub (not verified)

As soon as I mention 'Holidays' to my wife she replies 'Don't forget to get in touch with Staysure. There is no need for her to remind me as Staysure has and always will be my first call after making a reservation. They are a first class Company that is competitive, reliable and trustworthy, I will be on the phone to them in the next couple of weeks for yet another travel insurance policy.

In reply to by anonymous_stub (not verified)

Stay sure travel insurance have been easy to work with and efficient although we have never had an insurance claim to test them or others with.IF THE NEWSLETTER IS NOT FREE THAN I DONT WANT IT

In reply to by anonymous_stub (not verified)

We’ve used Staysure Travel Insurance for several years and have always found them to be extremely helpful,efficient and personable,Every member of staff,without exception,has made,what could be a challenging process,as smooth and stress free as possible.Thank you,we will certainly be using you again.

In reply to by anonymous_stub (not verified)

Found up grading my policy for a cruise in Asia dry easy.

In reply to by anonymous_stub (not verified)

Have found Staysure very good with there quotes and will use them again.

In reply to by anonymous_stub (not verified)

Staysure look after me very well indeed. I was on holiday in Portugal and was taken ill with a very bad stomach pain. The hospital they took me to wanted to operate on me at a cost of £2,000. I didn't have that sort of money as I am on a pension, so I refused treatment. My daughter at home in England telephoned Staysure who paid for the return flight home. I went to the doctor and was told it would have been the worse thing they could have done to operate. I had an infection and it would have spresd through my body. I was put on a high dosage of antibiotics and was better in a week. I returned to Portugal and enjoyed the rest of my holiday. So I will always be grateful to Staysure and I am so glad they were not ripped off by money making hospitals abroad. Thank you to Staysure from a very Happy client. I recomend you to everybody.

In reply to by anonymous_stub (not verified)

I'd like to sound a fanfare for Staysure Travel Insurance. I always trawl the internet for what, on balance, are the more well-known, and tested companies and who, at the same, offer recommended customer satisfaction to all ages. Importantly, all this must be guaranteed at a reasonable price. As most of us know, this is nor always the case; opting for the very cheapest quote does not always guarantee complete satisfaction - particularly in the case of insurance. We have always had an overall good deal from Staysure Travel Insurance and I recommend them for a Customer Service Award.

In reply to by anonymous_stub (not verified)

Always putting the client first. Staysure is the best for customer satisfaction.

In reply to by anonymous_stub (not verified)

We were very pleased with the holiday quote for our winter holiday in the canaries. The gentleman I spoke to was most helpful and because the code on offer for 15% off did not work, after speaking to his supervisor, came back with a 20% off instead, as a thank you for my patience and holding on.A very good service, putting the client first.Many thanks. We will be using Staysure again.

In reply to by anonymous_stub (not verified)

Excellent service from sure save

In reply to by anonymous_stub (not verified)

Got travel insurance last. Week for our holiday in may . Very easy to understand . Very pleased. Thank you

In reply to by anonymous_stub (not verified)

good insurance that hopefully I will never need to use

In reply to by anonymous_stub (not verified)

Just renewed an annual worldwide travel insurance policy with Staysure; used them last year and had to claim. No hassle, straight forward claims procedure and it was as simple as it was to apply for the policy in the first instance. Reliable and affordable is how I'd sum them up.

In reply to by anonymous_stub (not verified)

first time to use staysure did it online and the whole process was very easy well done

In reply to by anonymous_stub (not verified)

We have used Staysure Insurance for a number of years and have always been treated well with very good cover at a reasonable price

In reply to by anonymous_stub (not verified)

I have always found 'Staysure' reliable and truthful. That says a lot about businesses nowadays!

In reply to by anonymous_stub (not verified)

Recently purchased Travel Insurance from Staysure, the service was excellent and the quote was the best of several.

In reply to by anonymous_stub (not verified)

Have just taken out trael insurance and the young lady made it so easy to take the policy out.If she didnt have such a good sense of humour with the amount of questions asked I would have given up.Well done Staysure.

In reply to by anonymous_stub (not verified)

I have travelled with Staysure for some time now and always found them on the ball and very satisfied with them. I will be contacting them very soon to arrange a Annual Multi Trip policy.

In reply to by anonymous_stub (not verified)

Staysure have been very helpful with organising my travel insurance, as they have in previous times that I have been preparing to go away.

In reply to by anonymous_stub (not verified)

I have always found your staff helpful and willing to get the best offer for my destination

In reply to by anonymous_stub (not verified)

i use safe sure travel insurance it is the best.

In reply to by anonymous_stub (not verified)

safe sure travel insurance is the best

syaysure

this is the best company ever will always use them good luck

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