Britannia and Travelodge named Britain's worst hotel chains

30 October 2013

Britannia Hotels has been voted the worst hotel chain in the UK by consumer rights group Which?, after receiving low marks for cleanliness, room fixtures and value for money.

Which? asked its members to vote on UK hotel stays they had undertaken in the last year and rated 36 hotel chains on cleanliness, customer service, quality of breakfast, bed comfort and value for money.

Britannia came bottom of the survey, receiving an overall customer score of 36%. Which? members said that some rooms at Britannia hotels didn't have windows, with one person claiming they were asked to pay £10 extra for one. Other members described its hotels and rooms as 'shabby' and 'run-down'.

Second from bottom of the survey was Travelodge, which gained only a single star for the quality of its breakfast, and just two stars for cleanliness, room fixtures and bed comfort.

Overall, the survey indicates that there are huge gaps in standards between hotel groups, with Q Hotels scoring the highest rating of 78%, followed by Radisson Blu Edwardian (77%) and Premier Inn (76%).

Q Hotels was awarded full five-star ratings for its cleanliness and room fixtures, with one Which? member remarking that a stay at a Q Hotel was "excellent in every department".

Arguably the most surprising result was budget hotel chain Premier Inn coming third in the survey. With more than 52,000 rooms in 650 UK hotels, some available for as little as £29 a night, Premier Inn emerged as Which? members' most-used hotel. They praised its cleanliness and good customer service. One said: "Total reliability in quality and cleanliness is Premier Inn's biggest asset."

Which? editor Richard Headland said: "Our survey has revealed a king-sized bed gap between the best and worst hotel chains in the UK and shows you don't have to spend a fortune to get a decent overnight stay."

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