Five top energy switching myths

25 September 2013

It seems five common myths and misconceptions are holding energy customers back from getting better deals, according to a survey from

One of the key untruths believed by customers is the perception they will have to arrange to move suppliers alone. Indeed, almost half of customers surveyed (46%) thought that would be the case and as a result are unwilling to switch.

A further 38% said they wouldn't switch because it was "too difficult". However, of those customers who had previously switched suppliers, 85% said they found the process easy.

Ann Robinson, director of consumer policy at, said: "Misconceptions are standing in the way of consumers having the confidence to make the market work for them. To bridge the gap between perception and reality we need a strong education programme that lifts the lid on the myths that plague the industry and helps consumers to navigate this notoriously complex and baffling market."

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Top energy switching myths and misconceptions, according to

  • 46% of energy customers don't realise the switching process will be handled for them by the suppliers
  • 15% wrongly think they may end up paying two suppliers for their energy
  • 7% believe they will lose their energy supply during the switch
  • 6% of consumers think that their meter will be removed and replaced with one from their new supplier
  • 3% believe their garden will need to be dug up

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