TSB fails to launch in style

9 September 2013

The launch of TSB as a standalone bank encountered early teething problems on Monday 9 September. The website – tsb.co.uk – crashed almost immediately, with some users encountering a "404 error" notice.

TSB merged with Lloyds in the 1990s, putting an end to its famous advertising line of "the bank that likes to say yes".

But in order to comply with European law, Lloyds had to shed 631 of its 1,931 branches this year. It decided to carve them off as TSB Bank.

But that launch does not appear to have gone smoothly. Twitter user @darryl1974 wrote: "TSB: The bank that likes to say "404 error". ‪#helloTSB ‪#whoops."‬‬

Twitter user @hmlwatson wrote: "Just tried to log in to my account Lloyds(TSB). Online banking not available. Bad start to the new dawn."

In a worrying sign that customers may migrate away from the new bank, Twitter user @FBarnesLaw wrote: "‪@TSB You have blown it. I am moving my accounts away from TSB ‪#TSB asap."‬‬

Lloyds Banking Group confirmed that the problem had been caused by unexpectedly high levels of traffic.

Add new comment