New phone launched to block nuisance calls

1 February 2013

Annoying calls chasing your fictional PPI claims could be a thing of the past after BT unveiled a new landline phone which allows customers to block calls from a host of numbers.

The BT6500 will give owners the power to block up to 80% of unwanted calls, including international numbers, numbers without a caller ID and up to 10 personally selected numbers.
The telecoms company said the launch was in response to the 50,000 complaints a month received by its Nuisance Calls Advice line, with customers usually citing silent calls, automated messages and marketing cold calls as the worst offenders.

Ofcom, the communications regulator, said older consumers are more likely to be affected with 80% of people aged between 65 and 75 reporting nuisance calls.

Peace of mind

John Petter, managing director of BT's consumer division, said: "We know from talking to our customers that nuisance calls cause huge frustration and even anxiety at times.

"When people feel as though they are being harassed in their own homes they need to be able to take action and block the offending callers.

"We believe this phone gives customers the peace of mind that when the phone rings it should be someone they want to speak to."

The phone is available from BT, Argos and Amazon now and will be in Tesco and Sainsbury's from the end of the month.

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