Banks improving customer relations

30 April 2012

Banks and other financial services companies are improving relationships with their customers, according to the results of the Moneywise Consumer Opinion Survey 2012.

From banks to insurers and mortgage lenders, companies typically received higher scores than previous years, with the most trusted current account provider enjoying a 7% increase in customer satisfaction compared to last year.

Moneywise would like to thank the 14,000 consumers who took the time to complete the survey. The results will be used to identify the winners of the Moneywise Customer Service Awards 2012.

The awards, now in their fourth year, highlight the companies UK consumers trust most as well as those offering the highest level of customer service.

Johanna Gornitzki, editor of Moneywise says: "Consumers today are sensitive to price, but when it comes to financial providers, they also demand – and very rightly so – a very high level of customer service. They want to be sure that their bank will be a pleasure to deal with and confident their insurance will pay out.

"By drawing on the experiences of more than 14,000 UK consumers, the Moneywise Customer Awards can identify the most trustworthy providers."

Following an in-depth analysis of the survey results, Moneywise can now reveal the shortlist for the awards. Click here for the full shortlist.

The winners will be revealed on 21 June.

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