Pensioners failing to claim billions in benefits

24 February 2012

Billions of pounds worth of benefits go unclaimed each year, according to figures from the Department for Work and Pensions (DWP).

Pensioners are one of the largest groups failing to claim. Up to £2.8 billion in pension credit, a benefit used to top-up older people's weekly pension, was not taken up in tax year 2010/11.

When added to the other benefits pensioners are entitled to but failing to claim the amount of money not being utilised almost doubles to £5.5 billion. 


"There are still 1.8 million people in later life living in poverty.

"Claiming pension credit can make a huge difference to someone's income and quality of life," says Michelle Mitchell, charity director general of Age UK. "The government needs to start an awareness programme, and move more towards a system where the DWP pays entitlements rather than an individual having to work their way through the benefits maze."

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The figures on unclaimed benefits for 2010/11 include:

  • Up to 620,000 people failed to claim up to £2 billion in income support, and employment and support allowance
  • Up to 1.6 million people failed to claim up to £2.8 billion in pension credit
  • Up to 1.1 million people did not claim up to £3.1 billion in housing benefit
  • Up to 3.2 million people missed out on up to £2.4 billion in council tax benefit
  • Up to 610,000 people did not claim up to £1.95 billion in jobseeker's allowance.

If you aren't sure you whether you are claiming all the benefits you are entitled to there are various agencies that will help you check. Websites such as can quickly assess your benefit entitlement. If you would prefer to speak to someone Turn2Us also has a confidential helpline on 0808 802 2000. Alternatively, you can visit your local Citizens Advice bureau.

You can also find out what benefits you can claim by using the ‘benefits adviser' questionnaire on the Directgov website.

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