UK customers are the fifth happiest in the world

26 January 2012

UK customers are the fifth happiest globally with the service they receive from retailers, according to new research.

Of the 65 million people questioned around the world, 83% of those in the UK said they were satisfied with the customer service they receive on a daily basis.

Joint first on the global list were Australia and Canada, where 93% of customers said they were happy with the service they receive in their country. Next came Germany, followed by the US and then the UK.

Within Europe the UK position improves to second place, with Spain and Italy following closely behind.

Top countries for customer satisfaction

Australia - 93%
Canada - 93%
Germany - 88%
United States - 87%
United Kingdom - 83%
Spain - 81%
Italy - 81%
Russia - 80%
Brazil - 79%
India - 70%
France - 57%

Figures produced by software provider Zendesk

Moneywise Consumer Opinion Survey 2012

While second place within Europe is impressive, at Moneywise we don’t believe coming fifth place globally is anything to shout about. Therefore, we are asking you to have your say about the customer service you receive from the financial companies you use.

We would like to know which companies you trust to provide you with good service and we would like to invite you to take part in our survey.

In return, we are offering a £1,000 cash prize, as well as five £50 vouchers to spend at your favourite retailers as an added incentive. The first 10,000 people to fill out the survey will also receive a free copy of Moneywise magazine. So make sure to leave your details at the end of the survey to be entered into the prize draw.

Click here to complete the survey

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