Moneywise Customer Service Awards: 2010 winners

Published by Esther Armstrong on 18 June 2010.
Last updated on 16 May 2011

Customer Services Awards 2010

Following a survey of more than 10,000 consumers, Moneywise is pleased to announce the winners of its Customer Services Awards 2010.

Split into two categories - most trusted and best customer service - the research is the most comprehensive of its kind. The survey asked people to grade the service they receive from a range of financial services providers; from banks and credit card companies, to insurance firms and mortgage providers.

The winner of the highest accolade - the most trusted provider overall - was First Direct, which won an additional eight awards, including most trusted credit card provider and best customer service for mortgages.

For more details, look out for the Customer Services Awards supplement in the August issue of Moneywise magazine, where we will also reveal the providers with the worst customer services record.

In the meantime, congratulations to a list of providers that have done their customers proud.

Most Trusted Awards

Most trusted provider overall

Winner: First Direct

Highly commended: Nationwide Building Society

Most trusted current account provider

Winner: Smile

Highly commended: Coventry BS

Most trusted credit card provider

Winner: First Direct

Highly commended: John Lewis

Most trusted mortgage provider

Winner: First Direct

Highly commended: Coventry BS

Most trusted savings provider

Winner: First Direct

Highly commended: Coventry BS

Most trusted cash ISA provider

Winner: First Direct

Highly commended: Halifax

Most trusted motor insurance provider

Winner: Marks & Spencer

Highly commended: Saga

Most trusted home insurance provider

Winner: Saga

Highly commended: Nationwide

Most trusted personal loan provider

Winner: Zopa

Highly commended: First Direct

Most trusted critical illness provider

Winner: BUPA

Highly commended: Scottish Provident

Most trusted private medical insurance provider

Winner: Standard Life Healthcare

Highly commended: Axa PPP

Most trusted income protection provider

Winner: Legal & General

Highly commended: LV=

Most trusted travel insurance provider

Winner: First Direct

Highly commended: Marks & Spencer

Best Customer Service

Best current account overall

Winner: Smile

Highly commended: First Direct

Best current account for online service

Winner: Co-operative

Highly commended: Coventry BS

Best current account for call centre service

Winner: Co-operative

Highly commended: Coventry BS

Best current account for branches

Winner: Bank of Scotland

Highly commended: Co-operative

Best savings account for online services

Winner: Coventry BS

Highly commended: First Direct

Best customer service for mortgages overall

Winner: First Direct

Highly commended: Coventry BS

Best personal loan provider

Winner: Zopa

Highly commended: First Direct

Best credit card for fraud protection

Winner: Asda

Highly commended: Co-operative

Best credit card for online service

Winner: American Express

Highly commended: Capital One

Best credit card for call centre service

Winner: American Express

Highly commended: Co-operative

Best credit card overall

Winner: First Direct

Highly commended: John Lewis

Best home insurance provider for service

Winner: NFU Mutual

Highly commended: Marks & Spencer

Best motor insurance provider for service

Winner: LV=

Highly commended: Marks & Spencer

Best travel insurance provider for service

Winner: Marks & Spencer Money

Highly commended: Direct Travel Insurance

Best Savings provider for service

Winner: First Direct

Highly commended: Coventry BS

Best cash ISA provider for service

Winner: Yorkshire BS

Highly commended: First Direct

Best critical illness provider for service

Winner: BUPA

Highly commended: Scottish Widows

Best income protection provider for service

Winner: AXA

Highly commended: Norwich Union/ Aviva

Best provider for Private Medical Insurance

Winner: Simplyhealth

Highly commended: BUPA

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