Following a survey of more than 10,000 consumers, Moneywise is pleased to announce the winners of its Customer Services Awards 2010.
Split into two categories - most trusted and best customer service - the research is the most comprehensive of its kind. The survey asked people to grade the service they receive from a range of financial services providers; from banks and credit card companies, to insurance firms and mortgage providers.
The winner of the highest accolade - the most trusted provider overall - was First Direct, which won an additional eight awards, including most trusted credit card provider and best customer service for mortgages.
For more details, look out for the Customer Services Awards supplement in the August issue of Moneywise magazine, where we will also reveal the providers with the worst customer services record.
In the meantime, congratulations to a list of providers that have done their customers proud.
Most Trusted Awards
Most trusted provider overall
Winner: First Direct
Highly commended: Nationwide Building Society
Most trusted current account provider
Winner: Smile
Highly commended: Coventry BS
Most trusted credit card provider
Winner: First Direct
Highly commended: John Lewis
Most trusted mortgage provider
Winner: First Direct
Highly commended: Coventry BS
Most trusted savings provider
Winner: First Direct
Highly commended: Coventry BS
Most trusted cash ISA provider
Winner: First Direct
Highly commended: Halifax
Most trusted motor insurance provider
Winner: Marks & Spencer
Highly commended: Saga
Most trusted home insurance provider
Winner: Saga
Highly commended: Nationwide
Most trusted personal loan provider
Winner: Zopa
Highly commended: First Direct
Most trusted critical illness provider
Winner: BUPA
Highly commended: Scottish Provident
Most trusted private medical insurance provider
Winner: Standard Life Healthcare
Highly commended: Axa PPP
Most trusted income protection provider
Winner: Legal & General
Highly commended: LV=
Most trusted travel insurance provider
Winner: First Direct
Highly commended: Marks & Spencer
Best Customer Service
Best current account overall
Winner: Smile
Highly commended: First Direct
Best current account for online service
Winner: Co-operative
Highly commended: Coventry BS
Best current account for call centre service
Winner: Co-operative
Highly commended: Coventry BS
Best current account for branches
Winner: Bank of Scotland
Highly commended: Co-operative
Best savings account for online services
Winner: Coventry BS
Highly commended: First Direct
Best customer service for mortgages overall
Winner: First Direct
Highly commended: Coventry BS
Best personal loan provider
Winner: Zopa
Highly commended: First Direct
Best credit card for fraud protection
Winner: Asda
Highly commended: Co-operative
Best credit card for online service
Winner: American Express
Highly commended: Capital One
Best credit card for call centre service
Winner: American Express
Highly commended: Co-operative
Best credit card overall
Winner: First Direct
Highly commended: John Lewis
Best home insurance provider for service
Winner: NFU Mutual
Highly commended: Marks & Spencer
Best motor insurance provider for service
Winner: LV=
Highly commended: Marks & Spencer
Best travel insurance provider for service
Winner: Marks & Spencer Money
Highly commended: Direct Travel Insurance
Best Savings provider for service
Winner: First Direct
Highly commended: Coventry BS
Best cash ISA provider for service
Winner: Yorkshire BS
Highly commended: First Direct
Best critical illness provider for service
Winner: BUPA
Highly commended: Scottish Widows
Best income protection provider for service
Winner: AXA
Highly commended: Norwich Union/ Aviva
Best provider for Private Medical Insurance
Winner: Simplyhealth
Highly commended: BUPA
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