Which financial providers offer the best service?

Published by Rachel Lacey on 30 April 2010.
Last updated on 05 May 2010

Choosing financial services providers isn’t just about getting the cheapest deal or the best interest rate. You want to be sure that you can trust your provider not only to offer great value for money, but also to treat you fairly and offer great customer service. This is why we introduced the Moneywise Customer Services Awards.

The awards - which are now in their second year - have become one of the most comprehensive studies of trust and customer service within financial services, and Moneywise would like to thank all of you who took the time to complete our questionnaire and tell us what you think of the companies you deal with.

You can see below a shortlist of companies nominated in our best for customer service awards 2010. The winners will be announced at the Moneywise Customer Service Awards 2010  in London on 17 June.

Best current account overall

  • Coventry BS
  • Co-operative
  • First Direct
  • Nationwide
  • RBS
  • Smile

Best current account for online service

  • Co-operative
  • Coventry BS
  • First Direct
  • NatWest
  • Nationwide
  • Smile

Best current account for call centre service

  • Co-operative
  • Coventry BS
  • First Direct
  • Nationwide
  • RBS
  • Smile

Best current account for branches

  • Bank of Scotland
  • Co-operative
  • Coventry BS
  • NatWest
  • Nationwide
  • RBS

Best savings account for online services

  • Coventry BS
  • First Direct
  • ING Direct
  • NatWest
  • Smile
  • RBS

Best customer service for mortgages overall

  • Britannia BS
  • Coventry BS
  • First Direct
  • HSBC
  • Nationwide
  • Woolwich

Best personal loan provider

  • Alliance & Leicester (Santander)
  • Barclaycard
  • First Direct
  • Halifax
  • Northern Rock
  • Zopa

 

Best credit card for ease of fraud protection

  • Asda
  • Co-operative
  • First Direct
  • John Lewis
  • Smile
  • Tesco

Best credit card for online service

  • American Express
  • Capital One
  • Egg
  • First Direct
  • Marks & Spencer
  • Smile

Best credit card for call centre service

  • American Express
  • Co-operative
  • First Direct
  • John Lewis
  • Sainsbury
  • Smile

Best credit card overall

  • American Express
  • Egg
  • First Direct
  • John Lewis
  • Marks & Spencer
  • Nationwide
  • Tesco

Best home insurance provider for service

  • Castle Cover
  • The Co-operative
  • Marks & Spencer
  • NFU Mutual
  • Saga
  • Tesco

Best motor insurance provider for service

  • Churchill
  • LV=
  • Marks & Spencer
  • Saga
  • Sheila’s Wheels
  • Swiftcover

Best travel insurance provider for service

  • Direct Travel Insurance
  • First Direct
  • Marks & Spencer Money
  • Post Office
  • Saga
  • Tesco

Best savings provider for service

  • Coventry BS
  • Egg
  • First Direct
  • ING Direct
  • Lloyds TSB
  • Tesco

Best cash ISA provider for service

  • Yorkshire BS
  • First Direct
  • Coventry BS
  • Standard Life
  • Britannia BS
  • Principality BS

Best critical illness provider for service

  • AXA
  • BUPA
  • Norwich Union/Aviva
  • Scottish Provident
  • Scottish Widows
  • Zurich

Best income protection provider for service

  • AXA
  • Friends Provident
  • Legal &General
  • Liverpool Victoria
  • Norwich Union/ Aviva
  • Zurich

Best provider for private medical insurance

  • AXA PPP
  • BUPA
  • Norwich Union/Aviva
  • Simplyhealth
  • Standard Life Healthcare
  • Pru Health

 

 

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