Your most trusted companies: the shortlist

Published by Rachel Lacey on 23 April 2010.
Last updated on 03 May 2012

Choosing financial services providers isn’t just about getting the cheapest deal or the best interest rate. You want to be sure that you can trust your provider not only to offer great value for money, but also to treat you fairly and offer great customer service. This is why we introduced the Moneywise Customer Services Awards.

The awards - which are now in their second year - have become one of the most comprehensive studies of trust and customer service within financial services, and Moneywise would like to thank all of you who took the time to complete our questionnaire and tell us what you think of the companies you deal with.

You can see below a shortlist of companies nominated for our most trusted companies awards 2010.

Click here to see the nominations for the 2012 Customer Service Awards

MOST TRUSTED CURRENT ACCOUNT PROVIDER
Co-operative
Coventry BS
First Direct
Nationwide
NatWest
Smile

MOST TRUSTED CREDIT CARD PROVIDER
American Express
First Direct
John Lewis
Marks & Spencer Money
Nationwide
Tesco

MOST TRUSTED MORTGAGE PROVIDER
Britannia BS
Coventry BS
First Direct
HSBC
Nationwide
Woolwich

MOST TRUSTED SAVINGS PROVIDER
Coventry BS
Egg
First Direct
ING Direct
Lloyds TSB
Nationwide

MOST TRUSTED CASH ISA PROVIDER
First Direct
Halifax
Lloyds TSB   
Nationwide
NatWest
Santander

MOST TRUSTED MOTOR INSURANCE PROVIDER
Co-operative
LV=
Marks & Spencer Money
Saga
Sheila’s Wheels
Zurich

MOST TRUSTED HOME INSURANCE PROVIDER
Castle Cover
LV=
Nationwide
Saga
Sheila’s Wheels
Tesco

MOST TRUSTED PERSONAL LOAN PROVIDER
Alliance & Leicester/Santander
First Direct
Halifax
Lloyds TSB
Northern Rock
Zopa

MOST TRUSTED CRITICAL ILLNESS PROVIDER
BUPA
Friends Provident
Norwich Union/ Aviva
Scottish Provident
Scottish Widows
Zurich

MOST TRUSTED PRIVATE MEDICAL INSURANCE PROVIDER
AXA PPP
BUPA
Norwich Union/ Aviva
PruHealth
Standard Life Healthcare

MOST TRUSTED INCOME PROTECTION PROVIDER
AXA
Friends Provident
Legal & General
LV=
Norwich Union / Aviva
Zurich

MOST TRUSTED TRAVEL INSURANCE PROVIDER
AXA
Direct Travel Insurance
First Direct
Lloyds TSB
Marks & Spencer Money
Saga

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