Jackson concerts: how to get your money back

26 June 2009

Michael Jackson fans who bought tickets for his sell-out concerts at the O2 in London have been told they should be able to get their money back.

The death of the music legend last night raised concerns that ticketholders to his comeback tour in the UK, which was due to start on 13 July, would not be able to claim refunds. Tickets to the star’s 50 planned shows were priced between £50 and £75, with corporate packages costing up to £790.

The good news is that fans who bought tickets directly should be reimbursed. Seatwave.com, the largest ticket exchange in Europe, has already put a claims form on its website, which fans need to download, complete and return to the venue.

In a statement, Seatwave.com says: “We are deeply saddened to hear of the tragic death of Michael Jackson and offer our sincerest condolences to his family, friends and fans.

"At this time, we would like to reassure you that your Michael Jackson ticket purchase is fully covered by our TicketCover guarantee.”

However, it estimates that refunds might take as long as three weeks to process. Meanwhile, official ticket seller Ticketmaster has yet to confirm whether it will refund customers. Its terms and conditions do state, however, that cancelled concerts will be refunded.

Your legal position depends on the terms and conditions attached to your ticket. If these state that a refund is due when a concert is cancelled then you should be able to get your money back.

You can check the terms and conditions of your particular deal by checking the website of the ticketsellers or agency you purchased it from. Most will have a clause in there relating to refunds and cancellations.

However, if you purchased your ticket from a private seller – on the internet for example - then your rights are less clear. But if tickets were bought from private sellers on the internet or in person then no terms and conditions are stipulated and so the buyer does not have any set legal rights.

If there were no terms and conditions stipulated then you have no legal right for a refund. You can, however, appeal to the seller to see if they will offer you all or some of your money back.

It is not known how many people bought tickets from private sellers – the London shows saw tickets sell at a rate of 11 per second.

If you spent more than £100 on tickets and paid for these using your credit card or a Visa or Mastercard debit card then you are covered under the Consumer Credit Act. You should contact your provider to find out how you can make a claim. However, this does cover purchases from private sellers.

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