Cash ISA transfers speed up

1 April 2009

Cash ISA transfers should be speedier and more efficient this year following three of the UK’s biggest banks signing up to a new electronic scheme.

Lloyds Banking Group, Abbey and Royal Bank of Scotland have all confirmed that they are adopting the new electronic ISA transfer process, developed by the British Bankers' Association (BBA). Last year, ISA customers suffered severe delays of up to six months and, in some cases, saw their money temporarily lost as a result of poor banking systems.

Although individuals can only open one ISA per tax year, some banks and building societies allow you to transfer cash ISAs from a previous tax year from one provider to another without having an effect on the current year’s allowance.


As a result of the chaos in 2008, the BBA drew up a list of guidelines to help improve the transfer process, which included a deadline of 23 working days for funds to be transferred. However, the fact that providers transfer money via cheque means the process is still likely to be a lengthy one for many savers.

Kevin Mountford, head of banking at independent comparison site, says: "It is incredible in this day and age that these transfers have relied on posting cheques. No wonder the process has been rife with delays and complaints.”

Electronic transfers

The move by three big banking groups to adopt electronic transfers should speed up the process. Lloyds Banking Group, which includes Lloyds as well as Cheltenham & Gloucester and Halifax, boasts a quarter of the ISA market.

Its other brands, such as Birmingham Midshires and Intelligent Finance, will adopt electronic transfers over the coming months. A spokesman for Abbey says it plans to roll out electronic transfers to its Alliance & Leicester and Bradford & Bingley. 

The new process means funds will be sent from one from provider to another via BACS rather than a cheque in the post. The BBA estimates that during the peak ISA season, up to 1,000 transfers a day could move more efficiently thanks to electronic transfers.

Colin Walsh, managing director of savings and investment at Lloyds Banking Group, says: "The industry-wide delays experienced by customers last year were largely due to the outdated cheque and postal system on which the ISA transfer market was dependent. The move to electronic transfers is an important step forward.”

However, until more players sign up to the scheme, thousands of savers could experience delays again in the new tax year 2009/10.

Mountford says a speedier ISA transfer process will not be a reality until all providers are involved.

And Walsh adds: “We have always said this needs to be an industry-wide initiative and as and when other providers introduce the electronic transfer process more customers will be able to reap the benefits.”

Lloyds TSB
Variable-rate ISA * 1% AER (balances from £10)
* 1.5% (£21,000 plus)
One-year fixed ISA * 3% (balances £9,000 - £29,000)
* 3.2% (£30,000 plus)


Cheltenham & Gloucester
Two-year fixed ISA * 2.5% (balanaces from £100 - £14,999)
* 3% (£15,000 - £29,000)
* 3.5% (£30,000 plus)


Variable-rate Direct Reward ISA * 3% (balances over £1,000)

One-year fixed-rate ISA

* 3.1% (balances £10,000)
* 2.6% (£500) 
Two-year fixed-rate ISA * 3.1% (balances over £500)
Three-year fixed-rate ISA * 3.2% (balances over £500)
Five-year fixed-rate ISA * 3.35% (balances over £500)


Variable-rate Direct ISA * 2% (balances from £1)
* 3% (£9,000 plus)
Variable-rate Super Direct ISA * 5.5% (balances from £1)
When you put an equal amount into a qualifying Abbey investment


Variable-rate e-ISA * 3.25% (balances £1 - £9,999)
* 3.51% (£10,000 plus)
Variable-rate cash ISA * 2% (balances of £27,000 plus)


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