Barclaycard rapped for promoting credit card cash withdrawals

16 May 2008

Barclaycard has been accused of being “grossly irresponsible” for encouraging customers to use their credit cards to take out cash.

The lender has written to thousands of customers informing them that their cash withdrawal limits have been raised and suggesting they use their credit cards to withdraw cash and pay for everyday items.

However, using a credit card to withdraw cash is one of the most expensive ways to borrow as interest rates for cash withdrawals can be as much as 27.9%. In addition, interest is charged from the day the money is taken out unlike card purchases when borrowers get up to 56 days before interest charges kick in.

Barclaycard also charges a 2.5% ATM fee with a minimum charge of £2.50.

Chris Tapp, director at debt advice charity Credit Action, said: “When we are going through one of the worst periods of financial turmoil for many years, when people are really starting to struggle with their bills, this type of letter is grossly irresponsible.

“Making cash withdrawals appear more normal in this way, like an everyday activity, is extremely bad advice. It may be good for the company but it is dreadful for the consumer.”

Barclaycard denies that it is encouraging people to make extra cash withdrawals and says the campaign targets low risk customers who it believes might occasionally take out cash on competitors’ credit cards.

“The objective of the campaign is to persuade those customers to use their Barclaycard on those occasions rather than to increase the number of cash withdrawals made,” a spokesperson said. “Barclaycard knows that the ability to withdraw cash on a credit card, occasionally and appropriately, is a facility which customers value and appreciate.

"The company believes that all its services should be priced according to the risk and that it is unfair to charge all customers the same rates for withdrawing cash.”

Add new comment