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Common excuses consumers face - and how to deal with them

Friday, 10 August 2018 | Article

Unhappy with something you’ve bought or a service you’ve received? Then don’t be shy about complaining. Make sure you know your rights so that companies can’t dismiss your gripes with a host of excuses.

Save money using recyclable coffee cups

Friday, 27 July 2018 | Article

News of Starbucks’ new 5p disposable cup fee may spark a groan among coffee connoisseurs and frappe fanatics alike...

Starbucks introduces 5p cup charge

Friday, 27 July 2018 | News

Starbucks customers will be charged an additional 5p for having their drink in a disposable paper cup from this week.  

Amazon unveils Prime Day bargains

Monday, 16 July 2018 | News

From midday today, shoppers can get access to discounts on a range of Amazon devices for 36 hours as part of the online retailer’s ‘Prime Day’.

Consumers will pay extra for their favourite cuppa

Monday, 16 July 2018 | News

Shoppers are prepared to pay more for their favourite brands, with tea and coffee last on the list of groceries they will give up when money is tight.

Wealthy Brits splurge on luxury items despite financial worries

Thursday, 12 July 2018 | News

Affluent households in the UK are buying more luxury items despite the fact that their confidence in the economy is falling, according to a YouGov study.

'Marks & Spencer effect' pushes property prices up 15%

Tuesday, 10 July 2018 | News

Property close to high-end shops will fetch more than neighbouring areas, with homes close to Marks & Spencer worth 15% more than properties further afield, according to analysis of property data.

Beware the rise of the subscription model

Tuesday, 10 July 2018 | Blog | By Edmund Greaves

The perceived wisdom that millennials favour paying for everything by subscription has become a ubiquitous feature of millennial spending habits..

Save the high street - bring in the fireman’s poles

Tuesday, 10 July 2018 | Blog | By Jasmine Birtles

Did you hear the joke about the man who goes into a department store? No? Nor did I… not recently, anyway.

Consumers hit by £28 billion bill for new taxes over past 10 years

Monday, 09 July 2018 | News

Taxpayers have been billed an extra £27.9 billion since the credit crunch as a result of of new taxes, according to analysis of HMRC data.