Phone, mobile & broadband

Three raises SIM-only mobile prices

Friday, 31 January 2014 | News

Mobile phone network Three has raised the price of its SIM-only tariffs by £5 a month – but the move will only affect new customers.

Tesco upgrades customers to 4G for free

Thursday, 30 January 2014 | News

Tesco Mobile will be offering free 4G to new and existing contract and SIM-only customers from today, it has announced.

Two-month deadline given for in-app purchases

Thursday, 30 January 2014 | News

Mobile app creators who include in-app purchases in their products have been given a two-month deadline to comply with new Office of Fair Trading (OFT) guidelines.

Explained: the new mobile phone contract rules

Wednesday, 29 January 2014 | TV /Video

Mobile and broadband users allowed to quit contracts

Thursday, 23 January 2014 | News

From today, consumers and small businesses will be able to exit their landline, broadband or mobile phone contracts without penalty if their provider raises the price mid-contract.

92% don't trust companies that cold-call them

Thursday, 16 January 2014 | News

A whopping 92% of people don't trust companies whose sales teams get in touch by cold calling, says Citizens Advice.

High street banks sign up for Zapp mobile payments

Wednesday, 15 January 2014 | News

HSBC, First Direct, Nationwide, Santander and Metro Bank have all signed up to a new mobile payments system that will enable shoppers to pay for goods and services in shops and online with a smartphone.

Premium rate phone number charges to be capped

Friday, 13 December 2013 | News

The cost of calls to premium rate numbers will be capped as the regulator tries to protect consumers from rip-off call charges.

A quarter of Brits do not understand broadband bills

Thursday, 21 November 2013 | News

One in five Britons do not understand the jargon used by broadband providers and a quarter do not understand their monthly bill, according to a new study.

Three million over-75s have never used the internet

Wednesday, 13 November 2013 | News

More than one in ten people (seven million) have never used the internet, including over three million over-75s, according to figures published by the Office for National Statistics (ONS).