Phone, mobile & broadband

Mobile users out of pocket as quarter don’t switch when contract ends

Thursday, 31 August 2017 | News

Mobile phone users are being urged to upgrade their handsets or change their deals at the end of their contract or risk wasting money on fully-paid for phones.

Two thirds of Moneywise users have switched mobile provider

Friday, 11 August 2017 | News

Almost two thirds (64%) of users have switched mobile provider, the results of our recent poll reveal.

New service lets consumers halt donation requests from charities

Friday, 07 July 2017 | News

A new service has launched that gives consumers the right to opt out of receiving emails, telephone calls, texts and post from charities looking for donations.

TalkTalk to hike broadband, phone and mobile prices this summer

Monday, 29 April 2019 | News

TalkTalk is hiking prices on some of its call rates as well as several of its legacy broadband and mobile packages later this month, the provider has announced.

Three hit with £1.9m fine for emergency call failure

Monday, 19 June 2017 | News

Mobile phone provider Three has been fined £1,890,000 by regulator Ofcom for breaching rules regarding emergency calls.

EU mobile roaming charges ban takes effect

Friday, 16 June 2017 | News

Mobiles users can now use their home allowance in the European Union, as the EU ban on mobile phone roaming charges has come into force today, Thursday 15 June 2017.

No data cap meant Vodaphone bills were sky-high

Thursday, 11 May 2017 | Article

This article was written by Moneywise's Fight for your Rights columnist Simon Read in response to a reader’s query.

EE to launch free mobile roaming in Europe on same day as EU ban

Friday, 05 May 2017 | News

EE is introducing free mobile roaming for existing pay monthly and pay-as-you-go mobile, mobile broadband and tablet customers in 47 European countries from 15 June.

Budget 2017: mobile phone users to face higher charges overseas

Wednesday, 08 March 2017 | News

Using your mobile phone outside of the European Union is set to become more expensive as VAT will be added to your roaming charges.

Landline-only BT customers set for cheaper bills

Tuesday, 28 February 2017 | News

Consumers who take a landline-only telephone service from BT are set to receive at least £5 a month off their bills.