Phone, mobile & broadband

EE brand to remain following BT takeover

Monday, 01 February 2016 | News

EE customers won’t see any change to their contract or prices for now, as new owner BT confirms the mobile brand will remain.

Broadband ads ‘confuse and mislead’ consumers about ‘true cost’

Wednesday, 20 January 2016 | News

Broadband adverts have been slammed as “likely to confuse and mislead consumers about the true cost of broadband deals”.

EE takeover by BT approved: what does it mean for customers?

Friday, 15 January 2016 | News

The Competition and Markets Authority (CMA) has today cleared BT to take over EE.

Sky Talk customers get longer to cancel over price hikes

Wednesday, 13 January 2016 | News

Sky Talk customers, who were moved to the provider’s new home phone packages in December - resulting in price hikes for some - now have longer to cancel following intervention from the regulator.

EU bans mobile phone roaming charges: what does it mean for you?

Wednesday, 28 October 2015 | News

You can read our roundup here of the best ways to cut your phone costs while travelling, but here’s a quick Q&A on the ban on fees that has just been announced and what it means for you.

Free superfast broadband upgrades for Virgin customers

Tuesday, 29 September 2015 | News

Virgin Media will start to roll out its new ultrafast broadband speeds in October, offering free upgrades to 4.6 million existing customers.

Contactless limit rises to £30

Tuesday, 01 September 2015 | News

The limit for single payments people can make using contactless cards has risen to £30 – the third rise since contactless was introduced in 2007.

How to avoid roaming charges

Monday, 10 August 2015 | News

Roaming charges - what you'll pay to use your phone overseas - vary hugely depending on your provider and your destination.

Easier mobile switching being pursued by Ofcom

Tuesday, 28 July 2015 | News

Switching mobile phone provider could soon get easier now the regulator Ofcom is consulting on the issue.

12% of kids accidentally caught out by in-app purchases

Tuesday, 14 July 2015 | News

Some 12% of secondary school-age children have accidentally spent money on 'in-app' purchases. A further 7% of 11 to 18-year-olds have received a big phone bill due to accidental in-app purchases.