Phone, mobile & broadband

EE and Virgin Media fined £13.3 million for overcharging customers - are you owed a refund?

Monday, 19 November 2018 | News

The communications regulator has fined EE and Virgin Media £13.3 million for overcharging phone and broadband customers who wanted to leave their contracts early.

Broadband customers could be overcharged by £230 a year if they don’t switch provider

Friday, 09 November 2018 | News

The super-complaint from the Citizens Advice Bureau claiming that customers who stay with the same supplier for household services are overpaying £4.1 billion a year could just be the tip of the iceberg, new research reveals...

Calls for mid-contract broadband price hikes to be banned as nine in ten consumers think they’re unfair

Monday, 05 November 2018 | News

Broadband providers need to bring an end to the "unfair" practice of raising prices mid-contract, TalkTalk says.

Most recommended and best value mobile phone providers

Friday, 02 November 2018 | Article

Looking to changes mobile phone provider? Find out which household names came top in this year's awards

Broadband customers could save £150 if they are warned their contract is ending - but they risk hefty fines

Tuesday, 09 October 2018 | News

Households could save more than £150 every year from ‘end of contract warnings’ but uSwitch says regulator’s proposals could risk extra fees.

Stop charging customers for phones they already own, Citizens Advice tells mobile contract providers

Wednesday, 19 September 2018 | News

Mobile phone users are being ripped off by up to £38 per month because providers continue to charge them for a phone they already own once their contract ends, says Citizens Advice.

Millions of Virgin Media customers face inflation-busting 4.5% price hike

Thursday, 16 August 2018 | News

Five million Virgin Media customers are facing price hikes as the telecoms giant is raising the prices of its broadband, phone and TV services.

Broadband, TV and mobile users to be alerted when contract ends

Tuesday, 31 July 2018 | News

Customers with landline, broadband, TV and mobile contracts will be notified when they approach the end of their minimum contract period, under new proposals.

Moneywise users avoid pricey 118 numbers

Monday, 02 July 2018 | News users prove to be savvy when it comes to calling directory enquiry services, with the overwhelming majority saying they avoid these pricey calls.

BT hikes prices for the second time in a year

Thursday, 28 June 2018 | News

BT customers are to be hit with price rises for the second time in a year.