Phone, mobile & broadband

Laptops are expensive: consider upgrading rather than replacing

Your home laptop probably cost you a fair bit when you bought it.

Price cap on 118 numbers brought in to protect more than one million callers from high costs

Monday, 01 April 2019 | News

People who call directory enquiry services will be protected from high prices from today, thanks to a new price cap on 118 phone numbers.

Broadband and landline customers to be refunded £8 PER DAY for service failures from today

Monday, 01 April 2019 | News

Households that suffer outages of broadband and landlines will get money back from their providers thanks to new rules from the regulator.

Half of UK households not taking advantage of faster broadband speeds, as Ofcom announces measures to speed up Britain's internet

Friday, 14 December 2018 | News

More than nine in 10 households can now get superfast broadband, but less than half have taken advantage of it.

Deal of the week: 15,000 Nectar points when you take out an EE mobile contract

Friday, 14 December 2018 | News

If you take out a new mobile contract at an EE store you can collect up to 15,000 Nectar points.

UK’s worst streets for broadband speeds named and shamed

Wednesday, 12 December 2018 | News

Greenmeadows Park, in Bamfurlong, Gloucestershire has the slowest broadband in all of the UK, with average download speeds of just 0.14Mbps, according to new figures from

Cap on rip-off 118 directory enquiry call costs announced

Wednesday, 28 November 2018 | News

Telecoms regulator Ofcom is capping the cost of calling directory enquiry services to protect consumers from high prices.

Deal of the week: Save up to £440 on broadband, sport and mobile with BT’s Black Friday deals

Friday, 16 November 2018 | News

BT has unveiled its early Black Friday deals with savings of over £440 on broadband, sport and mobile.

EE and Virgin Media fined £13.3 million for overcharging customers - are you owed a refund?

Monday, 19 November 2018 | News

The communications regulator has fined EE and Virgin Media £13.3 million for overcharging phone and broadband customers who wanted to leave their contracts early.

Broadband customers could be overcharged by £230 a year if they don’t switch provider

Friday, 09 November 2018 | News

The super-complaint from the Citizens Advice Bureau claiming that customers who stay with the same supplier for household services are overpaying £4.1 billion a year could just be the tip of the iceberg, new research reveals...

Calls for mid-contract broadband price hikes to be banned as nine in ten consumers think they’re unfair

Monday, 05 November 2018 | News

Broadband providers need to bring an end to the "unfair" practice of raising prices mid-contract, TalkTalk says.