Phone, mobile & broadband

Laptops are expensive: consider upgrading rather than replacing

Your home laptop probably cost you a fair bit when you bought it.

EE fined £100,000 for targeting customers with unlawful texts

Tuesday, 25 June 2019 | News

The UK's largest mobile phone network, EE, has been fined £100,000 by the Information Commissioner for sending customers marketing text messages without obtaining consent.

Companies which exploit loyal customers could be fined under new rules

Tuesday, 18 June 2019 | News

The government  is handing the competition watchdog new powers to fine companies that exploit the loyalty of existing customers by overcharging.

Broadband and phone firms compelled to tell customers about the best deals under new rules

Wednesday, 15 May 2019 | News

Broadband, phone and TV companies will have to tell customers when their contract is coming to an end and show them the best deals available, under new rules.

I’ve lost my job and can’t afford my mobile tariff

Tuesday, 30 April 2019 | Article

Moneywise helps a reader who could no longer afford their mobile phone contract

Regulator names and shames worst broadband and mobile providers and TalkTalk customers are the least satisfied

Tuesday, 30 April 2019 | News

TalkTalk has been named the broadband provider with least satisfied customers, new figures from Ofcom reveal.

Price cap on 118 numbers brought in to protect more than one million callers from high costs

Monday, 01 April 2019 | News

People who call directory enquiry services will be protected from high prices from today, thanks to a new price cap on 118 phone numbers.

Broadband and landline customers to be refunded £8 PER DAY for service failures from today

Monday, 01 April 2019 | News

Households that suffer outages of broadband and landlines will get money back from their providers thanks to new rules from the regulator.

Half of UK households not taking advantage of faster broadband speeds, as Ofcom announces measures to speed up Britain's internet

Friday, 14 December 2018 | News

More than nine in 10 households can now get superfast broadband, but less than half have taken advantage of it.

Deal of the week: 15,000 Nectar points when you take out an EE mobile contract

Friday, 14 December 2018 | News

If you take out a new mobile contract at an EE store you can collect up to 15,000 Nectar points.

UK’s worst streets for broadband speeds named and shamed

Wednesday, 12 December 2018 | News

Greenmeadows Park, in Bamfurlong, Gloucestershire has the slowest broadband in all of the UK, with average download speeds of just 0.14Mbps, according to new figures from uSwitch.com.