Energy & water

British Gas pays 12,000 customers £90 each for missed appointments

Thursday, 20 July 2017 | News

British Gas has paid a collective £1.1 million to around 12,000 domestic and micro-business customers after its third-party agents missed or were late to appointments, and it did not compensate customers.

British Gas to be investigated amid concerns it wrongly charged early exit fees

Thursday, 06 July 2017 | News

An investigation into British Gas’ switching terms has been launched by energy regulator Ofgem.

Green providers take on brown suppliers in energy price war

Tuesday, 20 June 2017 | News

Green energy providers are taking on traditional brown suppliers that produce energy from polluting sources, such as oil or coal.

Bulb becomes ‘first’ provider to cut energy prices this year

Monday, 24 April 2017 | News

Green energy provider Bulb has today cut prices by an average of 3% for duel fuel customers and 4% for electricity-only users, making it the first supplier to do so this year, according to price comparison website uSwitch.

Water companies warned to improve following rise in complaints

Wednesday, 21 September 2016 | News

Four water companies have been singled out for improvement following a rise in complaints.

Economy Energy's sales practices to be investigated

Wednesday, 21 September 2016 | News

An investigation has been launched by the energy regulator, amid concerns over Economy Energy’s sales practices.

Households could save on water bills if competition introduced

Monday, 19 September 2016 | News

Households in England could save £8 a year if the water and sewerage market is opened to competition, the industry regulator has said.

Seven in ten households could save hundreds by switching energy tariff

Wednesday, 07 September 2016 | News

Nearly seven in ten households (66%) are on expensive standard variable energy tariffs and could save by switching, according to the latest figures from the energy regulator.

Co-op to hike energy prices by up to 6% from October

Friday, 02 September 2016 | News

Customers of Co-op Energy will be hit with gas and electricity price hikes from 1 October, the provider has revealed.

Extra Energy most complained about provider ever

Thursday, 01 September 2016 | News

Extra Energy is the most complained about gas and electricity provider ever, according to charity Citizens Advice’s latest data.