Moneywise Home Finances Awards 2015 Part 2: Utilities

Published by The Moneywise Team on 27 October 2015.
Last updated on 02 October 2017

Go back to part 1: Broadband, Landline, TV, VOD and mobiles

UTILITIES: GAS AND ELECTRICITY

Best value for money
WINNER: Utility Warehouse
HIGHLY COMMENDED: Ovo Energy

Best customer service
WINNER: Utility Warehouse
HIGHLY COMMENDED: Ovo Energy

Best value for money (Big six providers)
WINNER: E.ON
HIGHLY COMMENDED: EDF Energy

WHAT WE LOOKED AT
We scored duel-fuel suppliers on their value for money, customer service, and clarity of billing.

As winter sets in, our energy usage spikes so now’s the time to review your energy costs.

The energy market’s been screaming for a shake-up, and it looks like Utility Warehouse has stepped in to do just that. Customers raved about Utility Warehouse, putting it top in every single category. It’s not just the low cost, which accumulates as you subscribe to additional utilities, but also the fact it will consolidate your bills so you get a single monthly statement for all your utilities.

Ovo was highly commended, with a score of 4.6 out of five in this category. The worst offender in the value for money stakes was npower.

Utility Warehouse ranked top for customer service, as well as value for money. Again, it’s the simplicity and clarity of its billing that did it. Ovo Energy scored top here too, showing you don’t need to pay more to receive top customer service.

As the big six dominate the energy market, we also thought it worthwhile reviewing the big players. E.ON narrowly beat EDF Energy, and both got good but not great scores for value for money and customer service. Again, npower was the worst provider in the group. It was slated for high prices, and poor value for money.

UTILITIES: WATER

Best value for money
WINNER: DWR CYMRU (Welsh Water)
HIGHLY COMMENDED: Yorkshire Water

We don’t have a say in our water supplier, so if we’re not happy there’s not a lot we can do about it. Nevertheless, as it’s a mandatory bill for everyone in England and Wales, we wanted to see who’s getting value for money, and we also wanted to highlight which firm is working hard to provide excellent service levels to its customers.

WHAT WE LOOKED AT
We scored water companies for customer service, value for money, and clarity of your bill.

Dwr Cymru received the top score in every category and was miles ahead of its peers in the value-for-money stakes. There was a major gulf between Welsh Water and the rest in each of the categories, and its value-for-money credentials were boosted by its clarity of its billing.

Yorkshire Water was highly commended, ranking second in each of the categories.

Click here to read part 3: Supermarkets

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