We want to know what you think about your home finance providers
From gas, electricity and broadband to the firms you book your holidays and takeaways from - whether the service is good or bad, tell us by voting in our Home Finances Awards 2019.
Everyone who votes is in with a chance of winning £1,000 cash, while there are five more prizes of £100 vouchers up for grabs. The first 10,000 participants will also receive a free copy of Moneywise magazine.
We will share the results of the survey in Moneywise magazine and online later this year so you know the providers offering their customers the best service.
The survey is now closed. Thank you to all those who entered.
The results of the survey form the basis for our Moneywise Home Finances Awards. Please note the providers listed do not represent a shortlist of nominees, rather a list of well-known providers. If you would like to nominate a firm not on the list, please use the "other" boxes provided in the survey.
Q: How long does the survey take?
A: The survey should take between 10 and 20 minutes to complete, depending on how many categories you qualify for.
Q: Who should I vote for?
A: Vote for the largest of multinationals or the smallest of service providers – the size or shape of the company doesn’t matter, provided it is looking after you. As long as a company receives a statistically relevant number of votes it will qualify for the awards.
Q: What do you do with the findings?
A: We award those companies who look after their customers by making known the winners in each category. We also make known the worst providers so you know which companies to avoid. We play back some behavioural findings to you so we can all improve how we manage our finances.
Findings are also made available to financial companies (should they want it) so they can better understand your frustrations and deal with your issues.
Q: How and when are the prize winners selected?
A: Prize winners are selected by a random draw within a month of the competition closing. Everyone who opted in to the prize draw has an equal chance of winning. Only one entry is allowed per e-mail address, and those who aren’t already opted into our newsletters will be added since this is the means by which winners will be announced.
Q: When will I get my free magazine?
A: Free magazine requests will be processed once a month, a few weeks before mailing out the latest edition. So you should receive your magazine at the latest within two months of voting.
For any other queries about the Home Finances survey, please get in touch at firstname.lastname@example.org