Your shortlist for the Moneywise customer service awards 2016

Published by Tom Wilson on 20 April 2016.
Last updated on 21 April 2016

Over the past three months, Moneywise readers from all over the UK (and a few further afield) gushed and griped about hundreds of firms, across 16 different products.

You highlighted the best and worst banks, the insurance firms that ensure their customers remain happy, and the new peer-to-peer lenders that are doing their bit to give us decent rates on our money.

This year’s feedback was more detailed than ever before, so much so that the Moneywise team is working through tens, if not hundreds, of thousands of extra comments explaining what makes these companies stand out, for better or worse.

That will take a little while, but for now meet the shortlist of the most trusted and best providers in the country. 

The final winners won’t be announced before our glittering awards ceremony in June. After that, you’ll find a full list of the winners, and what made readers vote for them in the magazine here at Moneywise.co.uk.

The best of the best

The Moneywise Customer Service Awards recognise the UK’s most trusted and best respected companies. 64 businesses have reached our final shortlist, and 27 of those firms have been nominated in multiple categories.

In addition to the best product providers, we also have three awards recognising the best insurer, bank and overall financial services company in the UK. Every company you see on these pages is in contention for at least one of these prizes.

While we can’t reveal the award winners just yet, we can say which reader has won the prize draw. Congratulations to Laura Mason, who won a cool £1,000 cash. A further five readers have won £100 Amazon vouchers. Thanks to everyone who took the time to share their experiences and recommendations. 

Current accounts

Most trusted current account provider

  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • Santander
  • The Co-operative Bank
  • TSB

 

Best current account provider for branch service
  • Bank of Scotland
  • Halifax
  • Metro Bank
  • Nationwide Building Society
  • Santander
  • TSB

 

Best current account provider for call centre service
  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • Santander
  • The Co-operative Bank
  • TSB

 

Best mobile app
  • Barclays
  • Halifax
  • Metro Bank
  • Nationwide Building Society
  • NatWest
  • Royal Bank of Scotland

 

Savings and Isas
 
Most trusted savings & cash Isa provider
  • Coventry Building Society
  • First Direct
  • Metro Bank
  • Nationwide Building Society
  • Skipton Building Society
  • Virgin Money

 

Best provider of savings accounts for large deposits
  • Coventry Building Society
  • First Direct
  • Halifax
  • Nationwide Building Society
  • Santander

 

Best provider of savings accounts for regular savers
  • First Direct
  • HSBC
  • Lloyds Bank
  • Nationwide Building Society
  • Santander
  • TSB

 

Best provider of children's savings accounts
  • Barclays
  • Halifax
  • Lloyds Bank
  • Metro Bank
  • Nationwide Building Society
  • Santander

 

Best help to buy Isa provider
  • Barclays
  • Halifax
  • Lloyds Bank
  • Nationwide Building Society
  • Santander

 

Credit cards
 
Most trusted credit card provider
  • American Express
  • Capital One Bank
  • First Direct
  • John Lewis
  • M&S Bank
  • Nationwide Building Society

 

Best credit card for rewards
  • American Express
  • John Lewis
  • M&S Bank
  • Nationwide Building Society
  • Santander
  • Tesco Bank

 

Prepaid cards
 
Most trusted prepaid card provider
  • Caxton FX
  • FairFX
  • Post Offi ce
  • Thomas Cook
  • Travelex

 

Loans
 
Most trusted loan provider
  • First Direct
  • Lending Works
  • Nationwide Building Society
  • RateSetter
  • Sainsbury's Bank
  • Zopa

 

Mortgages
 
Most trusted mortgage provider
  • Coventry Building Society
  • First Direct
  • HSBC
  • Nationwide Building Society
  • Woolwich
  • Yorkshire Building Society

 

Peer-to-peer
 
Best peer-to-peer platform for savers
  • Funding Circle
  • Lending Works
  • RateSetter
  • Wellesley & Co
  • Zopa

 

Most trusted peer to peer platform
  • Lending Works
  • RateSetter
  • Zopa

 

Home insurance
 
Most trusted home insurance provider
  • LV=
  • M&S Bank
  • Nationwide Building Society
  • NFU Mutual
  • Saga
  • The Co-operative Insurance

 

Best provider for contents insurance
  • Aviva
  • Direct Line
  • Endsleigh
  • Legal & General
  • Saga
  • Tesco Bank

 

Car insurance
 
Most trusted car insurance provider
  • Ageas
  • Aviva
  • CSIS
  • LV=
  • NFU Mutual
  • Zurich

 

Insurance comparison
 
Most trusted insurance comparison site
  • Comparethemarket.com
  • Confused.com
  • MoneySuperMarket.com
  • Quidco.com
  • TopCashback.co.uk
  • uSwitch.com

 

Travel insurance
 
Most trusted travel insurance provider
  • First Direct
  • Holidaysafe
  • LV=
  • M&S Bank
  • Nationwide Building Society
  • Staysure

 

Pet insurance
 
Most trusted pet insurance provider
  • Animal Friends
  • Direct Line
  • MORE TH>N
  • Petplan
  • Sainsbury’s Bank
  • Tesco Bank

 

Health insurance
 
Most trusted health insurance provider
  • Aviva
  • AXA PPP
  • Benenden
  • Bupa
  • CS Healthcare
  • Simplyhealth

 

Life insurance
 
Most trusted life insurance provider
  • Aviva
  • Axa
  • Legal & General
  • LV=
  • Pru Vitality
  • Zurich

 

Small business banking
 
Most trusted bank for small businesses
  • Barclays
  • HSBC
  • Lloyds Bank
  • NatWest
  • Santander

 

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