Moneywise Customer Service Awards: shortlists

Published by Rebecca Atkinson on 17 December 2009.
Last updated on 25 August 2011

customer service survey

Over 12,000 of you voted, making it the biggest customer service survey about financial providers in Britain.

The winners will be revealed on 24 June.

The shortlist of the Most Trusted Companies is as follows:

Most trusted current account provider

Clydesdale Bank
The Co-operative Bank
First Direct
Nationwide Building Society
Smile
Yorkshire Bank

Most trusted motor insurance provider

The Co-operative Insurance
LV=
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
RIAS

Most trusted home insurance provider

The Co-operative Insurance
LV=
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
Post Office

Most trusted credit card provider

The Co-operative Bank
First Direct
John Lewis
Marks & Spencer Money
Nationwide Building Society
Tesco Bank

Most trusted mortgage provider

Britannia
Cheltenham & Gloucester
Coventry Building Society
First Direct
HSBC
Nationwide Building Society

Most trusted savings account provider

Britannia
Coventry Building Society
First Direct
Nationwide Building Society
Post Office
Yorkshire Building Society

Most trusted cash ISA provider

First Direct
Leeds Building Society
Marks & Spencer Money
Nationwide Building Society
NS&I
Yorkshire Building Society

Most trusted life insurance provider

Aviva
Bright Grey
HSBC
Legal & General
LV=
Tesco Bank

Most trusted private medical insurance provider

Benenden Healthcare Society
BUPA
CIGNA
PruHealth
Simplyhealth

Most trusted travel insurance provider

American Express
Direct Travel Insurance
First Direct
Marks & Spencer Money
Nationwide Building Society
Saga

Most trusted personal loan provider

First Direct
Nationwide Building Society
NatWest
Sainsbury's Bank
Tesco Bank
Zopa

Best current account for call centre service

First Direct
Smile
The Co-operative Bank
Intelligent Finance
Nationwide Building Society
Royal Bank of Scotland

Best current account for online service

First Direct
HSBC
Intelligent Finance
Nationwide Building Society
Smile
The Co-operative Bank

Best current account for branches

Bank of Scotland
Lloyds TSB
Nationwide Building Society
Royal Bank of Scotland
The Co-operative Bank
Yorkshire Bank

Best motor insurance provider for service

LV=
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
RIAS
Saga

Best motor insurance provider for claims

Churchill
Direct Line
LV=
NFU Mutual
Saga
Sheila’s Wheels

Best home insurance provider for service

Castle Cover
LV=
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
The Co-operative Insurance

Best home insurance provider for claims

LV=
Marks & Spencer Money
Nationwide Building Society
NFU Mutual
RIAS
The Co-operative Insurance

Best credit card for online service

Capital One
Egg
First Direct
John Lewis
Nationwide Building Society
Smile

Best credit card for call centre service

American Express
First Direct
John Lewis
Sainsbury's Bank
Tesco
The Co-operative Bank

Best mortgage provider for application process

Britannia
Cheltenham & Gloucester
Coventry Building Society
First Direct
HSBC
Nationwide Building Society

Best mortgage provider for competitive rate of interest

Britannia
Coventry Building Society
First Direct
HSBC
Nationwide Building Society
Woolwich

Best savings account for online services

First Direct
ING Direct
Intelligent Finance
Nationwide Building Society
Royal Bank of Scotland
Yorkshire Building Society

Best savings account for consistency of rates

AA
Coventry Building Society
ICICI
Northern Rock
Post Office
Tesco Personal Finance

Best cash ISA provider for online service

First Direct
HSBC
ING Direct
Nationwide Building Society
NatWest
NS&I

Best cash ISA provider for consistency of rates

Coventry Building Society
First Direct
Leeds Building Society
Marks and Spencer Money
Northern Rock
Yorkshire Building Society

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