Moneywise Consumer Opinion Survey: 2013 Shortlist

Published by The Moneywise Team on 25 April 2013.
Last updated on 13 June 2013

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The results are in. With almost 20,000 people voting, this year is by far the biggest customer service survey about financial services providers in Britain.

The winners will be revealed on 13 June.

From insurance and credit cards to savings accounts and mortgages, here's the shortlist for the companies that consumers in Britain really trust.

We'd also like to congratulate Danielle Harris who has won our £1,000 prize draw for taking part in the survey. Five people also won £100 vouchers; they are: Matthew from Irchester, Rachel from Epsom, Linda from Norwich, Alison Light and Stephen Andrews.

The full shortlist for the 2013 Customer Service Awards is:

OVERALL

Most Trusted Financial Provider

Coventry Building Society
First Direct
Nationwide Building Society
Smile
The Co-operative Bank
Yorkshire Building Society

Most Trusted Mainstream Bank

Bank of Scotland
HSBC
Lloyds TSB
Natwest
Royal Bank of Scotland (RBS)
Santander

Most Consistent Provider

The Co-operative Bank
Coventry Building Society
First Direct
M&S Money
Nationwide Building Society
Yorkshire Building Society
 
Most Improved Bank

Bank of Scotland
The Co-operative Bank
Coventry Building Society
Halifax
Royal Bank of Scotland
Santander

CURRENT ACCOUNTS

Most Trusted Current Account Provider

Clydesdale Bank
First Direct
Nationwide Building Society
Smile
The Co-operative Bank
Yorkshire Bank

Best Current Account for Branch Service

Barclays
Lloyds TSB
Nationwide Building Society
NatWest
Royal Bank of Scotland (RBS)
The Co-operative Bank

Best Current Account for Call Centre Service

First Direct
Nationwide Building Society
Royal Bank of Scotland (RBS)
Smile
The Co-operative Bank
Yorkshire Bank

Best Current Account for Online Service

First Direct
Lloyds TSB
Nationwide Building Society
NatWest
Smile
The Co-operative Bank

CAR INSURANCE

Most Trusted Car Insurance Provider

CSIS
LV=
NFU Mutual
RIAS
Saga
Tesco Bank

HOME INSURANCE

Most Trusted Home Insurance Provider

Hiscox
John Lewis
Nationwide Building Society
NFU Mutual
RIAS
Yorkshire Building Society

CREDIT CARDS

Most Trusted Credit Card Provider

American Express
First Direct
John Lewis
Marks & Spencer Money
Nationwide Building Society
The Co-operative Bank

Best Credit Card rewards

Amazon
American Express
John Lewis
Marks & Spencer Money
Santander
Tesco Bank

SAVINGS

Most Trusted Savings Provider

Coventry Building Society
First Direct
National Savings & Investments
Nationwide Building Society
The Co-operative Bank
Yorkshire Building Society

Most Trusted Cash ISA Provider

Cheshire Building Society
Coventry Building Society
Marks & Spencer Money
Nationwide Building Society
Virgin Money
Yorkshire Building Society

INVESTMENT

Most Trusted Investment Manager

Fidelity
First State
HSBC
Invesco Perpetual
Jupiter
M&G

MORTGAGES

Most Trusted Mortgage Provider

Britannia
Cheltenham & Gloucester
Coventry Building Society
First Direct
Nationwide Building Society
Yorkshire Building Society

LIFE INSURANCE

Most trusted Life Insurer

Aviva
Legal & General
LV=
PruProtect
Scottish Provident
Scottish Widows Bank

LOANS

Most Trusted Loan Provider

First Direct
Nationwide Building Society
RateSetter
Sainsbury's Bank
Tesco Bank
Zopa

TRAVEL INSURANCE

Most Trusted Travel Insurance Provider

First Direct
Halifax
HSBC
Marks & Spencer Money
Nationwide Building Society
Saga

HEALTH INSURANCE

Most Trusted Health Insurance Provider

Aviva
AXA
Benenden Healthcare
Bupa
PruHealth
Simplyhealth

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