Moneywise Customer Service Awards 2018

We want you to tell us which financial services providers offer outstanding customer service and great value for money - and those that don't. We all value customer service, but it’s especially important in the world of financial services. Good customer service breeds trust - and we’re more likely to trust the firms that treat us right.

Now in its tenth year, the survey asks you to vote for the financial providers you rate most highly, based on the customer service experience you’ve had, so we can discover which are Britain’s most trusted companies.  We also want to know which firms are failing consumers.


The Customer Service Awards 2018 survey has now closed. The winners will be revealed at the Moneywise Customer Service Awards on 7 June 2018. Thank you to everyone who voted.


This year, we're offering a £1,000 cash prize to one lucky reader who completes the survey. Five more readers will each win £100 in Amazon, John Lewis or Marks & Spencer vouchers. Plus, we also offer a free copy of Moneywise magazine (first 10,000 participants) delivered to your door as a thank you for taking part. Winners for the prizes will be notified.

The results of the survey form the basis for our Moneywise Customer Service Awards.


Survey FAQ:

Q: How long does the survey take?

A: The survey should take between 10 and 20 minutes to complete, depending on how many categories you qualify for.

Q: Who should I vote for?

A: Vote for the largest of multinationals or the smallest of building societies –  the size or shape of the company doesn’t matter, provided it is looking after you. As long as a company receives a statistically relevant number of votes it will qualify for the awards.

Q: What do you do with the findings?

A: We award those companies who look after their customers by making known the winners in each category. We also make known the worst providers so you know which companies to avoid. We play back some behavioural findings to you so we can all improve how we manage our finances. Findings are also made available to financial companies (should they want it) so they can better understand your frustrations and deal with your issues.

Q: How and when are the prize winners selected?

A: Prize winners are selected by a random draw within a month of the competition closing. Everyone who opted in to the prize draw has an equal chance of winning. Only one entry is allowed per e-mail address, and those who aren’t already opted into our newsletters will be added since this is the means by which winners will be announced.

Q: When will I get my free magazine?

A: Free magazine requests will be processed once a month, a few weeks before mailing out the latest edition. So you should receive your magazine at the latest within two months of voting.