The Moneywise Customer Service Awards 2019 survey is now live!
This year, we're offering a £1,000 cash prize to one lucky reader who completes the survey. Five more readers will each win £100 in Amazon, John Lewis or Marks & Spencer vouchers. Plus, we also offer a free copy of Moneywise magazine (first 10,000 participants) delivered to your door as a thank you for taking part. Winners for the prizes will be notified after the survey closes.
The results of the survey form the basis for our Moneywise Customer Service Awards. Please note the providers listed do not represent a shortlist of nominees, rather a list of well-known providers (as many as we can think of). If you would like to nominate a firm not on the list, please use the "other" boxes provided in the survey.
To take the survey, click on the link below. You will be redirected to our survey partner Coredata's website:
Q: How long does the survey take?
A: The survey should take between 10 and 20 minutes to complete, depending on how many categories you qualify for.
Q: Who should I vote for?
A: Vote for the largest of multinationals or the smallest of building societies – the size or shape of the company doesn’t matter, provided it is looking after you. As long as a company receives a statistically relevant number of votes it will qualify for the awards.
Q: What do you do with the findings?
A: We award those companies who look after their customers by making known the winners in each category. We also make known the worst providers so you know which companies to avoid. We play back some behavioural findings to you so we can all improve how we manage our finances.
Anonyimised findings are also made available to financial companies (should they want it) so they can better understand your frustrations and deal with your issues.
Q: How and when are the prize winners selected?
A: Prize winners are selected by a random draw within a month of the competition closing. Everyone who opted in to the prize draw has an equal chance of winning. Only one entry is allowed per e-mail address, and those who aren’t already opted into our newsletters will be added since this is the means by which winners will be announced. Winners will be notified after the closing of the survey. Winners will have to respond to contact made within 28 days or the prize will be redrawn.
Q: When will I get my free magazine?
A: Free magazine requests will be processed once the survey has closed in May 2020.