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29 years of helping you with your finances
In a dysfunctional relationship with your bank, insurer or utility company? Walk away!
You have a friend who constantly complains about her man. She is in tears because of his latest misdemeanour…
Vote with your feet: Does boycotting work?
If a company is getting away with poor customer service, unethical practices or tax evasion, one thing you can do is vote with…
What redress is there if a financial adviser is wrong?
One of our experts answers a reader's question.
Common excuses consumers face - and how to deal with them
Unhappy with something you’ve bought or a service you’ve received? Then don’t be shy about complaining. Make sure you know…
PerfectHome to repay millions to 37,000 customers
More than £2.1 million will be repaid to 37,000 customers of PerfectHome under a redress scheme approved by the financial…
MyHermes says my bag has 'gone'
Moneywise helps a reader whose valuable package was lost by MyHermes.I sent a £300 Porsche Design handbag via…
Jargon busting: Do financial firms deliberately confuse customers?
Financial providers can leave you baffled by the complex language they use. We look at whether firms play by the rules.
Carphone Warehouse hit with £400k fine following data breach
Mobile phone retailer Carphone Warehouse has been fined £400,000 by the information regulator for “serious failures”, which…
Watchdog launches probe into Amazon Prime delivery claims
A formal investigation into Amazon Prime’s one-day delivery claims has been launched by the Advertising Standards Authority …
Your rights when parcels go missing
Have you shopped online only to find your parcel dumped in the recycle bin, left out in the rain or thrown over a fence? if so…