Sky customers face inflation-busting 5.1% price rises from April - find out if you're affected

19 February 2019

Sky customers are facing price hikes after the company decided to raise the costs of its TV and broadband packages from April.

The telecoms company says that the average bill will go up by 5.1% from 1 April. This works out at £3.50 a month or £42 a year.

This is well above the current rate of inflation which is 1.8%.

Sky has not confirmed how many customers will be affected.

It says it will start writing to affected customers from 21 February.

A spokesperson for Sky says: “We try to keep costs down and provide greater choice for our customers to pick the package that best suits them.

“We know price increases are never welcome, but we hope customers can see that our innovation, great content and our industry leading customer service provide good value.”

What is going up?

Not all products are increasing – Sky Sports, Sky Go, Sky Box Sets, Sky HD, Sky Voicemail, Talk International, in-contract Sky Cinema and Sky Kids will not be increasing in price.

  • Sky Cinema is increasing by £1 from £10 to £11 (if a customer is already in-contract, it won’t increase) per month
  • Sky Entertainment is increasing by £2 from £20 to £22 per month
  • Sky Broadband will increase by £1 per month, across all packages
  • Sky Fibre Broadband will increase by £2 per month across all packages
  • Sky Q Multiscreen is increasing by £1 from £12 to £13 per month
  • Sky Talk Evening and Weekends will increase by £1 from £4 to £5 per month
  • Sky Talk Anytime will increase by £2 from £8 to £10 per month 

Can you cancel your contract penalty free?

If you are outside of your contract you will be able to leave penalty free.

Under regulator Ofcom’s rules, customers can cancel their broadband or telephone contract without penalty if a provider raises the price mid-contract without any warning.

You have to do this within 30 days of being notified of the change if you want to avoid a termination fee.

Alternatively, you can contact Sky to try and negotiate a cheaper deal.

However, if you are within your minimum term for your TV contract you won’t be able to cancel penalty-free as a result of the price hike, as the terms and conditions allow for price rises.

Dani Warner, broadband and TV expert at uSwitch, says: “It’s clearly price rise season at the moment. After bill rises recently announced by EE and Virgin, Sky is now getting in on the act by announcing widespread hikes to the costs of its broadband, TV and home phone services.

“In isolation each of Sky's increases seems quite manageable, but many Sky customers will have multiple elements to their packages - so it's possible to easily land a rise of at least £10 a month, meaning this could hit customer wallets hard.

“Most of the pain will be for customers who have fallen out of contract - where they aren't locked in if they want to move to a different provider.

“While falling out of contract should not mean that you have to pay over the odds, the best way to avoid it is to sort out a good deal on a new plan.

“When doing so, remember that Sky does not have a monopoly on any of these services or content and, depending on your needs, you may be better off switching to a different, and potentially cheaper, provider.”


In reply to by anonymous_stub (not verified)

It seems like the price of all our utilities are shooting up. It is amazing how many people just accept the price increases and do nothing about it.

In reply to by anonymous_stub (not verified)

This report stating that there will be no increase to Sky Cinema if in contract is incorrect and misleading.Sky have stated that it applies to everyone!

In reply to by anonymous_stub (not verified)

My sky has gone up by 12% they just rip you off and they did not even inform me of the increase. A very unhappy customer.

In reply to by anonymous_stub (not verified)

Your statement that "Sky Cinema is increasing by £1 from £10 to £11 (if a customer is already in-contract, it won’t increase) per month" has been flouted by Sky who will increase my Sky Cinema cost when I started a new 18 month contract in February 2019.On calling Sky they said that the increase applied to all customers whether in or out of contract. Either Sky have pulled a fast one or wires have been crossed and customers are being misled!

In reply to by anonymous_stub (not verified)

Well someones got to pay for the bosses holidays this year,Just a pity that they cant give you 5.1% more shows.Its getting to be just like the BBC rip off season is back with us,This would never be allowed in any other countryexcept RIP OFF BRITAIN.

In reply to by Alistair Edwards (not verified)

I agree - bring on the Gilets Jaunes!The French know how to get things done.

In reply to by anonymous_stub (not verified)

Many sky TV customers are paying for channels they do not watch and would be just as entertained if they dumped Sky and used Freesat. If they've been a Sky customer for over 12 months they can keep the dish and box.

In reply to by anonymous_stub (not verified)

You maths is well off - £10 to £11 is a 10% increase or 110% if you want to be anal about it, so it's a worse increase than being publicised

In reply to by anonymous_stub (not verified)

I switched to Freeview some time ago from Sky. Can't say I miss anything on Sky.

In reply to by anonymous_stub (not verified)

Sky is huge con. Enormously expensive, riddled with adverts, weird presenters and high costs.And people complain about the TV licence fee at £12/month!

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