Your rights when buying second-hand goods

28 July 2009

In the past 18 months since the beginning of the credit crunch, a ‘make-do-and-mend’ mentality has set in. Thrift is back in fashion, and buying second-hand has become more popular than ever.

It’s not surprising then that a recent survey carried out by YouGov shows that more than 10% of consumers are buying more second-hand goods than they did before the recession.

Soon-to-be-mum Louise Johnson is just one of many who have been embracing the return of the second-hand culture. Louise and her husband are expecting twins in October, and have opted to buy a used pram from a friend’s brother.

“These are our first children, and having two at the same time doubles the cost,” says Louise, a 34-year-old events manager from west London. “I had my eye on a pram called Jane Power Twin, which retails new at £450. But we also needed two newborn car seats at £150 each. This totals £750.”

As luck would have it, a brother of a friend of the couple – whose twins are now three years old – had bought exactly the same pram, which they were now about to sell online. “He and his wife offered the pram, car seats and two high chairs all for £250, which seemed like a no-brainer,” says Louise.

However, while it’s great if you find that a friend is selling what you’re after, most of us have to buy from a stranger. So what do you need to think of if you’re buying from someone you don’t know, and what are your rights if anything goes wrong?

Fit for purpose?

The Sale of Goods Act 1979, under which traders must sell goods that are as described and of satisfactory quality, applies to second-hand goods just as it does to new ones. But the level of protection you’ll receive will vary depending on who you are buying from.

If you’re buying a used item on eBay from an official company, for example, you will be protected under the Sales of Goods Act in its entirety. This means that the goods must be of satisfactory qualify (as assessed by a reasonable person, bearing in mind the items are second-hand), as described by the seller and fit for purpose.

This is also the case when buying from any standalone official online retailer – whether the goods are second-hand or new. In fact, in this case, another layer of protection will apply, known as Distance Selling Regulations.

“As you haven’t been able to see the goods, this law states that you have a seven-day cooling off period, which starts from the day after delivery, in which to change your mind,” says Frank Shepherd, spokesperson for the Office of Fair Trading. This means you can get a full refund without having to give a reason – regardless of whether the goods are second-hand or new.

To get additional protection, it’s also wise to use a credit card when making an online purchase from a company, as you will be protected by the credit card company itself under Section 75 of the Consumer Credit Act. The Act provides protection on goods between £100 and £30,000 in value. But even if you just put a deposit on the card, you are still protected for the full amount.


However, if you’re buying from an individual – which constitutes a private sale – the rules are slightly different. For example, the so-called ‘implied terms’ of the Sales of Goods Act only apply to title and description, not to quality. This means the goods must simply correspond with the description, and be legally owned by the seller.

“That means a dress can’t be a size 12 if it was described as a size 18,” says Stephen McGlade, a solicitor at consumer group Which?.

However, if an item is advertised as “a three-year-old bike”, for example, it doesn’t mean it has to work, just that it has to be three years old. In this case, especially when the item has been well-used, the transaction remains a case of caveat emptor, or ‘buyer beware’. “This, put simply, is why you pay a lower price for second-hand goods,” says McGlade.

Getting your money back

If the private seller has failed on any of the relevant parts of the Sales of Goods Act, it is up to the buyer to take issue with them, quoting that they have contravened Section 13 of the Act. If they do not rectify the problem by way of a refund or replacement, the next port of call is the small claims court. However, after you factor in legal fees and the time and hassle of a court case, this may not be worth your while.

If you’ve bought an item from a flea market or car boot sale, you may not even be able to trace the seller in the first place, so these purchases really boil down to an even clearer case of caveat emptor, says McGlade. “As the trader is not an official company, any purchase will be regarded as a private sale, which gives you limited rights – if they can be traced at all. In this case, it’s really up to the buyer to exercise caution.”

Second-hand shops and auctions

This year has seen traditional second-hand shops prosper in the face of the recession.

“Recently, we’ve seen a notable rise in the number of customers visiting our shops as they search for a good bargain,” says Andrew Adair, director of retail at disability charity Scope – who adds that this also means that donations have unfortunately diminished.

When you make a purchase from a second-hand shop, you can exercise exactly the same rights under the Sales of Goods Act as you can with a high-street shop that sells new items. This means that if the item is not fit for purpose or is faulty, you can demand a refund.

But if you merely change your mind about a purchase, a second-hand shop – just like any other – is under no legal obligation to provide a refund or even a return. “Instead, each shop will operate its own returns policy, which you agree to when you make the purchase,” says a spokesperson from the Citizens Advice Bureau.

When buying second-hand goods from an auction house, you enter into a contract with the seller rather than the auction house. If you turn up in person to the auction house and can physically see the goods you are bidding for, you may have no legal rights at all.

“It could be that the auctioneers display a notice or include a note in the catalogue that states your legal rights don’t apply and that the goods are ‘sold as seen’,” says McGlade. 

If you’re not given the opportunity to attend the auction, however, then the same Sale of Goods Act rights apply as if you were buying on eBay. And, again, the level of protection the Act provides will depend on whether you are buying from a company or private seller.

Tricks of the trade

There are also certain things to watch out for when buying second-hand goods. It’s not against the law for someone to knock on your front door unsolicited in an attempt to sell second-hand goods – but under no circumstances should you let them in.

In addition, there’s almost never a reason that you would need to disclose your bank details either. Even when no cash changes hands, that’s what services such as PayPal are for.

Other second-hand purchase traps to watch out for are electrical goods, which must meet Electrical Equipment Safety Regulations 1994; soft furnishings, which must carry a fire safety label; and prams and pushchairs, which must meet British Standard 7409:1996. Second-hand child car seats, unless from a close contact, are probably best avoided altogether.

Where to find out more about buying second-hand:

Buy it online

• Check out to bid for an infinite number of second-hand goods
• lists thousands of used items organised in clear categories
• Fast-growing kids? Check out for barely used toys and clothes
• Pick up some second-hand books at

Go and find it

• Source your local car boot sales at
• Find your nearest second-hand shops at
• Find the nearest Emmaus store at for second-hand furniture restored by the homeless in return for a bed

In reply to by anonymous_stub (not verified)

We purchased a used dishwasher on Facebook Market Place finding that the element had gone when used. We paid the full asking price of £50 and notified the sellers immediately who have refused to refund us .I have screenshots all conversations and photo’s. Do we have a claim or can anyone just sell a faulty item without claiming it’s fault.

In reply to by anonymous_stub (not verified)

i sold a very good computer on ebay everything i put about the item was as is but i made a type 0 i put that it was i77gen it was an i74gen a silly mistake but the buyer contacted me and said that he would keep it if i gave him a partial refund he would keep the item i did then after 2 week he wanted a full refund he has been a complete pain he told me he opened up the computer i don't want it back i don't want it back i could not sell it if i took it back so i have lost out is this fair

In reply to by anonymous_stub (not verified)

hello just a question .ive been in barnados charity shop today . but when at the till to buy a item .and I was paying cash .the lady asked for customer details why would this be ?

In reply to by Marie S George (not verified)

I would be interested to know what happened here. I bought a Crosstrainer for £400 from Facebook Marketplace, got it home and it didn't work. I have taken the woman to court but she is fighting lal the way and it's costing me lots of money - I have no idea if I will win the case or not but I thought I would at least fight for the principle............

In reply to by Anthony (not verified)

as he has already accepted the partial refund you have completed your obligation and he is not entitled to any further action from you.Also the fact that he has interfered with the item any further defects are down to him.I am sure Ebay will support you

In reply to by anonymous_stub (not verified)

i want more real examples of people buying second hand furniture from uk and the laws.

In reply to by anonymous_stub (not verified)

Please Help! We bought a new in packaging boiler from gumtree. Plumber fitted it and it doesn't work. Cost 1500 do we have any come back??

In reply to by Cari Cartney (not verified)


why on earth would you buy something like a boiler form gumtree?

used hartman furniture

Seller described the item as used but in excellent condition. When we collected the items he informed us that one foot from a chair was missing and that he had stitched one of the pockets from the parasol. He omitted to say that one of the parasol pockets had in fact been stapled together and 3 other had holes in them, plus the parasol would not stay in the upright position when elevated. He refused a return of the item and paypal refused to help stating was in reasonable condition. What can I do? I paid £685 for the item, so certainly not cheap

Brought a fridge that don't work

I hate it when some one tells you the fridge works when it dose not at all now I am on a pension and left with no fridge

Bought a second hand bike on Facebook

Hi I have bought a second hand 125cc scooter off facebook and the bloke told me that it runs fine everything and when he dropped it off it was running but soon as he turned the engine off and I tried starting it up after he had gone it wont start at all and he trying to blame me for it when I haven't even taken it out for a spin what should I do as he is refusing to collect it and give me my money back

lawyers and the law.

why can any person in the service of the law. give a straight answer or even free advice. Even which or consumer rights or moneywise give a direct answer. also even if you go to court. The Judge changes the law to his favour so lawfull advice stinks. Why not sort it.
Or Stay away from something that looks to be to good to be true and photo all involved and write everything down.
even then a Judge will over rule what you say if he takes a dislike to you.

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