Articles by Helen Knapman

Cap proposed to prevent 118 bill shock

Wednesday, 13 June 2018 | News

A price cap on 118 calls has been proposed by Ofcom to prevent users of these directory enquiry numbers from being hit by bill shock.

Households to receive automatic compensation for energy-switching problems

Tuesday, 12 June 2018 | News

By the end of this year, households will be paid automatic compensation if an energy switch goes wrong.

Bulb and Ovo Energy to up prices by 5.1%

Monday, 11 June 2018 | News

Challenger energy suppliers Bulb and Ovo Energy are the latest to announce price hikes with both firms upping bills by 5.1%.

SSE to pay £1m after misleading pre-paid energy users

Thursday, 07 June 2018 | News

Big Six energy supplier SSE is to cough up £1 million after issuing “inaccurate and misleading” annual statements to pre-payment meter customers.

Visa questioned by MPs over ‘deeply worrying’ outage

Tuesday, 05 June 2018 | News

Card giant Visa has been questioned by the Treasury Committee following a hardware failure on 1 June, which left consumers across Europe unable to make debit and credit card payments.

Cheaper fares for e-tickets and price caps for regular passengers mooted under rail reforms

Monday, 04 June 2018 | News

Cheaper fares for rail passengers using e-tickets rather than paper tickets purchased at stations is just one idea being consulted on in a bid to bring rail fares into the present day.

Investigation launched into Utility Warehouse’s treatment of households in debt

Friday, 01 June 2018 | News

Energy regulator Ofgem has launched an investigation into the way energy supplier Utility Warehouse manages its customers who are in debt.

Action is needed to help struggling mortgage borrowers

Friday, 01 June 2018 | Blog | By Helen Knapman

Homeownership is lauded in the UK, with scheme after scheme available to help first-time buyers on to the ladder.

Slash your mortgage by £1,000s with June’s Moneywise, on sale now

Thursday, 31 May 2018 | News

Interest rates have been held for now, but mortgage borrowers can save thousands by switching – find out how in June’s Moneywise magazine, on sale at WH Smith now.

SSE and M&S Energy to up prices 6.7% and axe paperless billing discounts

Wednesday, 30 May 2018 | News

SSE has become the latest of the Big Six energy providers to announce forthcoming price hikes. These will also affect M&S Energy customers whom SSE supplies.