Articles by Helen Knapman

Citizens Advice calls for smart meter rollout delay after receiving 3,000 complaints

Friday, 10 August 2018 | News

Citizens Advice has called on the government to extend the smart meter rollout by three years after receiving 3,000 complaints about the gadgets.

Vulnerable energy customers face price rise

Tuesday, 07 August 2018 | News

Five million households covered by energy regulator Ofgem’s ‘safeguard tariff’ will likely see prices rise from 1 October.

Octopus Energy to take on 100,000 Iresa customers

Wednesday, 01 August 2018 | News

Just under 100,000 customers of Iresa will be transferred to Octopus Energy, Ofgem has announced.

Broadband, TV and mobile users to be alerted when contract ends

Tuesday, 31 July 2018 | News

Customers with landline, broadband, TV and mobile contracts will be notified when they approach the end of their minimum contract period, under new proposals.

Discover the financial firms that win your vote in Moneywise's August magazine out now

Friday, 27 July 2018 | News

We reveal the winners of Moneywise’s Customer Service Awards 2018 in our August edition, which is on sale now.

Energy supplier Iresa goes bust: what it means for you

Friday, 27 July 2018 | News

Energy supplier Iresa has gone under, affecting just under 100,000 households.

'Urgent intervention' into smart meter roll-out called for by MPs

Monday, 23 July 2018 | News

“Urgent government intervention” into the roll-out of household smart meters is needed, according to a cross-party group of MPs.

Money makeover: “How can we prepare as a family for the next stage of life?”

Friday, 20 July 2018 | Article

We help a couple think about the best options for when their children leave home and they look towards retirement

Amazon Prime and Netflix overtake traditional TV services for first time

Thursday, 19 July 2018 | News

More people in the UK now have a subscription to a TV streaming service than to a traditional pay TV service.

Co-op Energy to hike prices by 5.2%

Wednesday, 18 July 2018 | News

Around 65,000 customers on Co-op Energy’s standard variable tariff (SVT) will be hit with average price hikes of 5.2% from 20 August.